Call Screening - Inter-Tel AXXESS Manual

30. CALL SCREENING

30.1 Calls transferred from the Automated Attendant or a Call Routing Announcement appli-
cation can be screened, announced, or unannounced. Separate programming flags in the data-
base determine the methods used for transferring calls to stations with mailboxes, stations with
extension IDs, and extensions without mailboxes or IDs.
30.2 When a call is received by an automated attendant or Call Routing Announcement
application and the caller enters an extension number, the programmed Transfer Method deter-
mines how the call will be transferred. The Transfer Method flags can be programmed in the
database. If allowed in mailbox programming, they can also be programmed by the mailbox
user. (See
in PROGRAMMING.) The available Transfer Methods are as follows:
•
Announce Only: The caller is asked to state his or her name. Then the call is transferred
to the associated extension number. When the station user answers the transfer, the
voice processing system plays the caller's name and completes the transfer.
•
Screened: The caller is asked to state his or her name. Then the call is transferred to the
associated extension number. When the station user answers the transfer, the voice pro-
cessing system plays the caller's name. The station user has the options of replaying the
name, sending the call to voice mail (if the extension has a mailbox), transferring the
call to another extension, accepting the call, or rejecting the call.
•
Unannounced: The call is transferred to the associated extension number without
announcing the call. This is the default method.
30.3 In a network setting, the Voice Processing Unit can provide call screening for a destina-
tion extension on another node. However, the node where the Voice Processing Unit is con-
nected must have an off-node device programmed for the destination extension and access to
the remote node.
30.4 Receiving An Announced Or Screened Transferred Call: Depending on the Transfer
Method programmed for your mailbox or extension ID, one of the following will occur when
you receive a call transfer from the automated attendant or a Call Routing Announcement
application:
•
"Announce Only" Calls: When the caller enters your extension number, the system
asks the caller to record his or her name. The Voice Processing Unit then places a pri-
vate call to your station. When you answer, it plays "You have a call from (caller's
name)." It then completes the transfer, and the transferred call rings at your station.
Answer as usual.
•
"Screened" Calls: When the caller enters your extension number, the system asks the
caller to record his or her name. The Voice Processing Unit then places a private call to
your station. When you answer, it plays "You have a call from (caller's name)," and
gives you the following options:
—
—
—
Call Screening
®
INTER-TEL
page 4-51 in VOICE PROCESSING FEATURES and pages 6-355, 6-374, and
To accept the call, press
your station.
To replay the announcement, press
To send the call to voice mail, press
The caller is transferred to your mailbox and hears your personal greeting.
®
AXXESS MANUAL VERSION 11.0 – May 2008
or the menu button. The call will ring at
ACCEPT
#
or the menu button.
REPLAY
1
or the
SEND TO V-MAIL
2
System Features
6-392
menu button.
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