Factory Default Procedure - Inter-Tel AXXESS Manual

Troubleshooting
® ®
INTER-TEL AXXESS
8.32 If the Backup Database is corrupted, use the following procedure to resolve the situa-
tion.
1.
2.
3.
4.
5.
NOTE:
press the * button as indicated below to bypass the backup database restore.
8.33 The * button procedure for the Backup Database Bypass: To bypass the backup
database restore feature, press the * button after power up while the top four LEDs are flashing
the up/down sequence. This will prevent the backup database from being restored on additional
resets after the system database has been defaulted.
NOTE:
ory. If bypassing the backup database is necessary, use the procedure listed above for default-
ing the backup database or use the factory default procedure. If necessary, contact Inter-Tel
Technical Support.
8.34 See
provide any indications that the * button is pressed for this procedure.

Factory Default Procedure

8.35 The * button on the CPC can be used to factory default the CPC using the procedure
below. The following procedure will remove all databases and license files from the CPC. Use
caution when using this procedure because there you cannot recover any files on the CPC once
this process has been implemented.
8.36 This procedure will return the CPC to a "factory default" state as if the CPC were new.
The CPC must have boot code 2.0.4 or higher to complete this procedure. It is to be used when
programming is not accessible or when it is necessary to restore the CPC to default state. Per-
forming the following procedure will erase or default the following:
•
•
•
•
•
•
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MANUAL VERSION 11.0 – May 2008
Save the current database if allowed. If not, locate the last known good database to
restore.
Run DB test on the database and have it fix the errors.
Default the CPC through DB Programming.
After the CPC resets it will load a default database this time only. (If the CPC is reset or
loses power, it will restore the backup database unless the * button is pressed)
Immediately connect to DB Programming and run the Backup Database Save thus sav-
ing the defaulted database to backup memory. (This will replace the backup database
with a default database).
If for some reason the system lost power or reset before implementing items 4 or 5,
Bypassing the backup database does not erase the backup database from flash mem-
page 6-69 for more information about the flash database. Message Print does not
Back-Up database
Static Database
License
LAN Port Settings
Exception-log information
History
Factory Default Procedure