Inter-Tel AXXESS Manual page 1338

Troubleshooting
® ®
INTER-TEL AXXESS
Table 7-16. Voice Processing Troubleshooting Chart (Continued)
Symptom
Unable to record any voice
mail greetings or messages
and/or unable to hear any
voice prompts
Japanese language voice
prompts unavailable
Page 7-58
MANUAL VERSION 11.0 – May 2008
Possible Cause
Incorrect strap settings on
one or more of the Voice
Processing Cards (VPCs)
Loose/defective cabling
between the Voice Process-
ing Unit AIC and the chassis
CPC, CPU, or OPC
Loose/defective cabling
between the AIC and the
VPCs
Defective VPC
Japanese voice prompts not
installed
User and/or programming
error
Corrective Action
Ensure that all VPCs have their jumper straps set
in the proper positions. See
in INSTALLATION.
Check the AIC-to-CPU/OPC cabling.
Check the AIC-To-VPC cabling.
Replace the VPC.
Install the Japanese voice prompts as outlined on
page 3-226 in INSTALLATION.
See page 5-160 in SYSTEM FEATURES for proper
operation.
Voice Processing Issues
step 5 on page 3-215