Enable Diagnostics - Inter-Tel AXXESS Manual

Programming
® ®
INTER-TEL AXXESS
8.8
you can use the Watchdog Configuration Utility (located in the avdap\utility directory)
to configure automatic backups of the Voice Processor database. You also have the option of
creating a batch file to perform this task and/or other custom maintenance tasks. When you
create the batch file, name it system_maintenance.bat and place it in the winnt/
system32 directory.
8.9
called backup\avdapdb\ is as follows. (Contact Inter-Tel for more complex examples of batch
files.)
8.10 With Windows-based version, Voice Processing first checks the Auto Reboot and Auto
Maintenance fields.
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•
8.11 Note that you can program either Auto Maintenance, Auto Reboot, or both. However,
on a day where both fields are programmed, the software watchdog will run Auto Maintenance
first and then Auto Reboot.

Enable Diagnostics

8.12 When the Enable Diagnostics option is selected, Voice Processing logs all diagnostics
output (including alarms) generated by the Voice Processing PC to a file. Using that file, you
can troubleshoot problems dealing with message lamps, delayed messages, remote messaging,
etc. By default, this flag is disabled.
8.13 There are five diagnostics log files: log, log.1, log.2, log.3 and log.4. Information is ini-
tially written to the log file, when this file becomes full its contents are transferred to the log.1
file. The log.1 file's contents are transferred down to the log.2 file, whose contents are trans-
ferred to the log.3 file, whose contents are transferred to the log.4 file. The information con-
tained in log.4 is discarded permanently each time log.3 is transferred.
8.14 Diagnostics may be left on at all times without affecting performance. The number and
size of the log files can be changed.
NOTE:
supplied on the System software CD) for a complete list of diagnostic codes.
Page 6-408
MANUAL VERSION 11.0 – May 2008
The type of automatic maintenance performed is up to you. With Windows-based VPU,
An example of a simple batch file that will copy the entire db\ directory to a directory
net stop avdap
del /s /f /q c:\backup\avdapdb
rd /s /q c:\backup\avdapdb
md c:\backup\avdapdb
xcopy /s /e /v c:\avdap\db c:\backup\avdapdb
net start avdap
If the current day is set for Auto Maintenance, the software watchdog will run the Auto
Maintenance batch file. When Auto Maintenance is finished, the software watchdog
will check if Auto Reboot is enabled for that day. If so, it will shut down Windows-
based VPU and reset the PC. If the current day is not set in the auto reboot field, the
software watchdog will just restart the Avdap (Voice Processing) service.
If the current day is not set in the Auto Maintenance field but it is set in the Auto
Reboot field, the software watchdog will shut down both the Avdap service and Win-
dows-based VPU, and reboot the PC.
Voice Processing Unit Diagnostics Manual
Refer to the (part number 550.8018—
Enable Diagnostics