Inter-Tel AXXESS Manual page 1214

Programming
® ®
INTER-TEL AXXESS
Day and Night Greetings
4.18 When the application receives a call, a custom Audiotex Recording (made using the
System Administrator's mailbox, as described in VOICE PROCESSING FEATURES,
58) will play. You can select any Greeting Number for the Day and/or Night Greeting. The
Day message is played when the System is in day mode, and the night message is played dur-
ing night mode. The greetings can be changed or you can use the default greetings.
4.19 When used on Automated Attendants and Call Routing Announcements, the greeting
can include pauses and can announce queue position and/or time to wait using special Audio-
tex selections. The special characters that can be used for programming greetings include the
following:
•
•
•
•
•
4.20 To add or change a greeting, double-click on
the current list of greetings.
4.21 To add a greeting:
1.
2.
3.
4.
4.22 To move a greeting to another location in the list: Drag and drop the greeting to the
new position. Or, highlight the greeting to move and press
the greeting up or down in the list.
4.23 To delete one or more greeting: Highlight the greeting(s) and right-click. Then select
Remove Selected Items
NOTE:
recordings you want. To highlight two or more recordings that are not consecutive, hold down
CTRL while selecting the desired greetings.
Page 6-364
MANUAL VERSION 11.0 – May 2008
Short Pause: Inserts a 1-second pause.
Intermediate Pause: Inserts a 5-second pause.
Long Pause: Inserts a 10-second pause.
Position in Queue: (Used for hunt group Call Routing Announcements only.) Tells the
caller how many calls are waiting ahead of his or her call.
Time To Wait: (Used for hunt group Call Routing Announcements only.) Tells the call-
ers how long they can expect to wait, based on the number of calls waiting and the
Average Call Length programmed for the hunt group.
To add above an existing greeting, highlight that greeting and right-click. To add to the
end of the list, right-click in any blank area of the screen (if there is no blank space,
press ). An option box appears.
CTRL+N
Select
Add To Greeting List
include.
Select
Audiotex Recording
appears. (You can view them in a list by selecting the List button or view details by
selecting the Details button.)
Highlight the recording(s) and/or special characters or pauses you want to use. Then
select . Your selections appear in the list. When done, select
Add Items
.
To highlight a series of recordings, hold down SHIFT while selecting the first and last
Day Greeting
. A window appears that asks you to select the type to
and then select . The list of Audiotex Recordings
Next
CTRL
Programming VM Applications
page 4-
or to view
Night Greeting
.
Finish
+ the up/down arrow to move