Iprc Issues - Inter-Tel AXXESS Manual

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IPRC ISSUES

Table 7-17. IPRC Troubleshooting Chart
SYMPTOM
User cannot make IP net-
working calls.
User cannot make IP net-
working calls.
IP endpoints will not come
online.
IPRC doesn't come online.
IPRC networking or 32-
Devices card can't be found
in the system.
Pals do not work.
A call has no audio on a
node with multiple IPRCs.
Networking data connections
between nodes do not load
balance between multiple
IPRCs.
A node cannot connect to a
node with multiple IPRCs.
IPRC Issues
®
INTER-TEL
PROBABLE CAUSE
The system allocates a VoIP
resource for each IP net-
working call (above what is
needed for making the sim-
ple call). If resources are
unavailable, the call will not
be completed and will camp-
on at the node.
The system allocates a VoIP
resource for each IP net-
working call (above what is
needed for making the sim-
ple call). If resources are
unavailable, the call will not
be completed and will camp-
on at the node.
The system pre-allocates one
VoIP resource for each IP
device. If the system has
insufficient VoIP resources,
the IP device will not be func-
tional.
The IPRC's ethernet cable is
unplugged.
By design, the system will
prevent IPRC firmware ver-
sion older than 8.1 to come
online.
By design, the system auto-
matically converts IPRC net-
working or 32-Devices card
to be the IP Resource Card.
The IPRC networking and
32-Devices cards are
replaced by the new IPRC
configuration.
Version 9.0 or later system
doesn't support pals.
An IPRC's Ethernet Cable is
unplugged.
An IPRC's ethernet cable is
unplugged.
An IPRC's ethernet cable is
unplugged on the node with
multiple IPRCs.
®
AXXESS MANUAL VERSION 11.0 – May 2008
SOLUTION
Get more VoIP resources.
Dedicate VoIP resources for networking usage.
Get more VoIP resources.
Dedicate VoIP resources for networking usage.
Get more VoIP resources.
Dedicate VoIP resources for endpoint usage.
Verify that the ethernet cable is plugged in.
Upgrade the IPRC to the latest version.
Find the card in the same slot as the previous IP
Networking or 32-Device IPRC.
Check that the appropriate license is loaded to
allow for the desired number of VoIP resources.
Check that the IPRC's Ethernet cable is plugged in.
Check that the IPRC's ethernet cable is plugged in.
Check that the IPRC's ethernet cable is plugged in.
Troubleshooting
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