Inter-Tel AXXESS Manual page 1319

Table 7-11. Feature Troubleshooting Chart (Continued)
Symptom
Last number redial feature
inoperative
Cannot initiate a page
House phone is not working
properly or is inoperative
Cannot initiate a call for ward
Feature Issues
®
INTER-TEL
Possible Cause
User error
System speed-dial number
identified as non-display
Defective station instrument
Defective CPC or CPU Card
User error
All stations in the paging
zone are busy, or a voice
channel is not available
All stations in the paging
zone are in do-not-disturb
No stations are programmed
to receive pages
Defective station instrument
Defective CPC or CPU Card
User error
Programming error (data
base)
Programming error (data
base or speed-dial)
User error
User attempting illegal for
ward
Defective station instrument
Defective CPC or CPU Card
®
AXXESS MANUAL VERSION 11.0 – May 2008
Corrective Action
See FEATURES, page 5-253, for procedures.
Phone may be programmed for last number saved.
A system speed-dial number identified as non-dis-
play cannot be redialed.
Replace the station instrument and/or perform the
keyset self-test as described in INSTALLATION,
page 3-182.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
See FEATURES, page 5-256, for correct proce-
dures.
Reorder tone is heard. Wait several seconds and
then attempt to place the page again. Paging
requires a voice channel.
Reorder tone is heard if all stations in the zone are
in do-not-disturb and if external paging for the zone
is disabled.
Reorder tone is heard. Check paging assignment.
See page 6-194 in PROGRAMMING.
Replace the station instrument and/or perform the
keyset self-test as described in INSTALLATION,
page 3-182.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Incoming calls take precedence over outgoing
calls. See FEATURES, page
Ensure that the station is designated as a house
phone. See page 6-198 in PROGRAMMING. Also,
make sure the station has been assigned the
proper COS and trunk access.
Ensure that the correct numbers are in appropriate
day number and night number (speed-dial) loca-
tions. See page 5-236 in FEATURES.
See FEATURES, page 5-229, for correct proce-
dures.
Stations are not allowed to set call forward if it
forms an unconditional loop, the receiving station is
in do-not-disturb, or an invalid intercom number is
dialed. COS and outgoing access are checked
when a call is forwarded to an outside telephone
number. Also, ARS cannot be used to forward to
an outside number.
Replace the station instrument and/or perform the
keyset self-test as described in INSTALLATION,
page 3-182.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Troubleshooting
5-251.
Page 7-39
7