Devices; Applications - Inter-Tel AXXESS Manual

Programming
® ®
INTER-TEL AXXESS

4. DEVICES

4.1
these programming areas and their fields are described in the following pages:
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A. APPLICATIONS
4.2
more information regarding each application type):
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Page 6-356
MANUAL VERSION 11.0 – May 2008
Voice Processor Devices programming information includes the following. Each of
Applications (see page 6-356
Digit Translation Nodes (see
Extension IDs (see page 6-373
Group Lists (see page 6-375
Mailboxes (Off-Node And Local) (see
Voice Processor Nodes (see
Applications can include the following (see VOICE PROCESSING FEATURES for
Automated Attendant: The automated attendant is a programmable feature that can be
used to provide automated call answering service. Calls can be transferred, forwarded,
or can directly ring in to an Automated Attendant application. When an automated
attendant answers a call, it plays a recording that gives dialing instructions. After hear-
ing the recording, the caller may then directly dial a station extension number, voice
mail application number, or hunt group pilot number.
Automated Attendant Recall: If a call that was transferred by the Automated Atten-
dant application is not answered before the Transfer Voice Processor timer expires, the
call recalls the Automated Attendant Recall application. The recall destination
announces that the station is unavailable and allows the caller to choose to leave a mes-
sage (if a mailbox is programmed for that station) or dial another extension number.
Call Routing Announcement: Call Routing Announcements can be used two ways:
— A Call Routing Announcement application can be used in place of a playback
device. The playback device function is especially useful for programming hunt
group announcement and overflow stations. When called, the Call Routing
Announcement application will play a recording and then hang up.
— The Call Routing Announcement application can use Digit Translation which
allows the caller to press a single digit for access to a mailbox, a Fax-On-Demand
function, or to a station or hunt group that has an associated mailbox or extension
ID. Digit translation can be programmed for each digit 0-9, #, and *, plus a Time-
out that is used when the caller does not enter a digit. Each digit can lead to a
"digit translation node" that has its own digit translation values. This layered Call
Routing Announcement digit translation creates a "tree" of programmable digit
translation nodes. There can be up to 200 digit translation nodes in the system and
up to 20 per Call Routing Announcement application.
Message Notification/Retrieval: Only one Message Notification/Retrieval application
may be created for the system and it must be created in order to allow voice mail mes-
sage notification and quick mailbox access.
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page 6-371
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page 6-376
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page 6-394

Devices