Inter-Tel AXXESS Manual page 674

System Features
® ®
INTER-TEL AXXESS
J. AGENTSET
12.103The AgentSet is used in place of a phone with an attached PCDPM. It is connected to a
Digital Keyset Card (DKSC or DKSC-16/DKSC16+) port just as a phone would be. It has a
jack for plugging in an Inter-Tel handset or headset. It also has a serial connector (DB9) for
attaching it to a PC. The AgentSet does not require a transformer or external power source.
12.104To operate properly, the AgentSet must be programmed for headset mode. This can be
done in one of the following ways:
•
•
NOTE:
On/Off feature code at the station.
12.105Because the AgentSet does not have feature buttons, a dialing pad, or a speaker, it must
be connected to a PC that is equipped with an OAI product that emulates a phone. The dialing
software is used for dialing and feature access.
12.106The AgentSet also requires an Inter-Tel headset or handset. Only Inter-Tel equipment
should be used. Other manufacturer's equipment may not be compatible with the AgentSet.
12.107If the user wants to receive audible signals at the headset, there is a new station flag
that will send a single tone to the headset when a call is ringing. (See
K. SINGLE-LINE SETS
12.108Industry-standard, single-line DTMF or pulse-tone sets can be installed on the system
and/or used as an off-premises extension (OPX). (Version 2.x or later software is required for
pulse-tone sets.) On-premises single-line circuits can be used for installing AC-ringing single-
line sets, playback devices, and other single-line devices.
12.109The single-line sets are connected to Single-Line Cards (SLCs) or 16-Port Single Line
Cards (SLC-16s). Or, they can be connected to Single-Line Adapter (SLA) circuits, which are
in turn connected to available Digital Keyset Card (DKSC or DKSC16) circuits. Off-premises
stations can be connected to SLAs, T1 Cards (T1Cs), or T1/E1 cards.
•
•
•
Single-Line DTMF Sets
12.110Single-line DTMF set users gain access to the features by hookflashing [pressing and
releasing the hookswitch quickly, or pressing the
ture codes.
Page 5-148
MANUAL VERSION 11.0 – May 2008
Enable Headset Mode via Station Programming in the system database
At the AgentSet, unplug the headset or handset (to take the AgentSet off hook) and
enter the Headset On/Off feature code (317) to enable headset mode. Then plug in the
headset or handset.
There is nothing to prevent the user from disabling headset mode using the Headset
Each SLC can support up to eight on-premises single-line stations and each SLC-16 can
support up to sixteen stations. The SLC and SLC-16 will support message lamps on sin-
gle-line sets if the optional Lamp Option Card is installed on the SLC or SLC-16.
Each SLA can support up to two single-line sets or DID [DDI in Europe] devices.
T1 Card (T1C) and T1/E1 card circuits can be used for installing off-premises single-
line stations (U.S. only).
page 5-143.)
button in Europe] and entering fea-
RECALL
AgentSet