Network Issues - Inter-Tel AXXESS Manual

N. NETWORK ISSUES
Table 7-19. Network Node Troubleshooting Chart
Symptom
Cannot access a station on
another node. Display shows
DESTINATION UNREACH-
ABLE or OUTGOING
ACCESS DENIED.
When calling a station on
another node, using the Auto-
mated Attendant, calls go
directly to voice mail without
trying the extension number
first
When using a PRI span on
another node, calls do not go
out properly (e.g., callers
hear ringing but there is no
answer)

Network Issues

®
INTER-TEL
Possible Cause
The station or application
making the call does not
have outgoing access for the
Node Trunk Group that it
needs
The off-node device is not
associated with a mailbox of
the same number
The PRI span does not have
the "CO Provides Tones" flag
enabled
®
AXXESS MANUAL VERSION 11.0 – May 2008
Corrective Action
Program a Node Trunk Group, if one does not
exist. Program outgoing access for the station or
application. See PROGRAMMING,
NOTE:
You can use an extension list to make this
task easier. See page 6-158
extension lists.
Make sure the mailbox is associated with a corre-
sponding extension number. See PROGRAMMING,
page 6-376.
If so, make sure the off-node device exists on the
node attached to the Voice Processing Unit using
the Export/Import feature. See PROGRAMMING,
page 6-83.
Then delete the off-node device for the station that
was associated with the mailbox and create a new
off-node device with a temporary extension.
Change the extension number of the temporary off-
node device to the extension number associated
with the mailbox.
Enable the CO Provides Tones flag for the span.
See PROGRAMMING, page
Troubleshooting
page 6-228.
for information about
6-126.
Page 7-63
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