System Flags - Inter-Tel AXXESS Manual

Programming
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INTER-TEL AXXESS

5. SYSTEM FLAGS

5.1
the current Value and then selecting the check box to place a check in it. Then press
select another field to save the change. (To remove the check and disable the flag, select the
check box again.) Some flags require you to choose between two setting (such as 12- or 24-
Hour Time Display Format). For those flags, select the current Value and use the scroll box to
select the desired value. Then press
5.2
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Page 6-258
MANUAL VERSION 11.0 – May 2008
Select Flags to view a list of all system-wide flags. You can enable a flag by selecting
The system flags include the following:
Agent Help Display: This flag determines whether phone users will see the Agent Help
displays during an Agent Help call. In the default state, this flag is set to Yes.
Agent Help Tone: This flag determines whether the parties on a call will hear a tone
when a supervisor joins or monitors a call using the Agent Help feature. The frequency
of the tones are determined by the Agent Help Tone Interval timer, described on
329. In the default state, this is set to Yes.
Allow Green LEDs: This flag gives the installer the option of having all red/green
phones and red-only phones operate the same, or allowing the red/green phones to use
the green LEDs. If this flag is enabled, the dual-color phones will use both the red and
green LEDs. If it is disabled, the phones will operate in red-only mode, like the phones
without green LEDs. In the default state, this is set to No.
NOTE:
This flag is not supported by multi-protocol endpoints.
Allow Immediate ACD Auto Connect After DND: Enable this flag to allow calls to
autoconnect to the ACD agent station immediately after the agent removes the station
from DND. If this flag is disabled, the first call received after DND is disabled rings
until the agent answers the phone (this is the current functionality). By default, this flag
is set to No.
NOTE:
To use the autoconnect feature, ACD agents must answer calls using a head-
set.
Alternate Keyset Menu Display: This flag determines the display that Executive Dis-
play, Professional Display, and Model 8560 Phone users will see during an outside call.
In the default state, the main menu display includes the TRANSFER-TO-HOLD option.
If alternate displays are enabled, the FLASH option appears in its place. In the default
state, this flag is set to No.
NOTE:
Version 7.0 or later system software is required to support the menu display
and buttons on the Model 8560.
Audible Message Indication for SL Sets: If enabled, single-line sets will receive mes-
sage waiting indications (six tones before dial tone) when a message is waiting. In the
default state, this is Yes.
Audio Diagnostic Alarm Suppression: This flag gives you the option of suppressing
Alarm 128 (see page 7-20), which is generated when the Audio Diagnostics feature (see
page 5-318) is used. By default, this flag is set to
generated and displayed on the administrator's endpoint when a user access the Audio
Diagnostics feature. If this flag is set to
or select another field to save your change.
ENTER
No
, the alarm is suppressed.
Yes
ENTER
page 6-
, which means that the alarm is

System Flags

or