Inter-Tel AXXESS Manual page 1328

Troubleshooting
® ®
INTER-TEL AXXESS
Table 7-13. Single-Line Set Troubleshooting Chart (Continued)
Symptom
A group of AC ringer-
equipped single-line sets will
not ring for CO or intercom
calls; talk battery is present;
calls can be placed; all sta-
tions are on the same SLA or
DKSC
No AC ringer-equipped sin-
gle-line set will ring for CO or
intercom calls; talk battery
present; calls can be placed
Cannot obtain intercom dial
tone; no sound is heard
Cannot place intercom call;
dial tone present, but reorder
tone heard
Cannot break CO dial tone
Cannot place off-hook voice
announce calls
Page 7-48
MANUAL VERSION 11.0 – May 2008
Possible Cause
Defective power supply
Defective SLC, SLA, or
DKSC
Defective CPC or CPU Card
Defective power supply
Defective SLC, SLA, or
DKSC
Defective CPC or CPU Card
Either a DTMF decoder,
voice channel, or tone gener-
ator is not available
Defective set
Defective SLC, SLA, or
DKSC
Defective CPC or CPU Card
User error
Defective set
Defective CPC or CPU Card
Defective set
Defective SLC, SLA, or
DKSC
Defective CPC or CPU Card
NOTE:
See also CO trunk problems on
Programming error
User error
Defective CPC or CPU Card
Corrective Action
See INSTALLATION, page 3-83
the power supply electrical test. Replace the power
supply if faulty.
Replace the associated SLC, SLA, or DKSC.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
See INSTALLATION, page 3-83
the power supply electrical test. Replace the power
supply if faulty.
Replace the associated SLC, SLA, or DKSC.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Single-line station user will hear busy tones when
any of the necessary resources are not available.
User may camp on.
Replace the single-line set.
Replace the associated SLC, SLA, or DKSC.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Try the call again. User may have dialed an in valid
number.
Replace the single-line set.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Replace the single-line set.
Replace the associated SLC, SLA, or DKSC.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
page 7-32.
Ensure that the system option for off-hook voice
announce is enabled (PROGRAMMING,
258), that the station is programmed to transmit
OHVA calls (PROGRAMMING,
Also, Ensure the Ring Intercom Always feature is
disabled.
Called station is a single-line set or a phone that is
not equipped with a secondary voice path.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
or 3-92, to perform
or 3-92, to perform
page 6-
page 6-209).
Single-Line Set Issues