Inter-Tel AXXESS Manual page 828

System Features
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INTER-TEL AXXESS
52.59 A major alarm message, MAJOR ALARM, appears on all display phones in the event
of a system-wide failure. If the major alarm appears on a group of phones, the associated key-
set card may have failed. The warning might also appear on a single phone if the phone or its
cabling may be defective. Because they indicate that all or part of the system is inoperative,
major alarms require immediate attention from service personnel.
J. FREEZING/UNFREEZING THE SYSTEM HISTORY
52.60 When certain system failures occur, service personnel might request a "system history
freeze." This allows them access to the system database so that they can analyze system activ-
ity for the time period preceding the alarm.
52.61 To freeze or unfreeze system history:
NOTE:
1.
2.
3.
Page 5-302
MANUAL VERSION 11.0 – May 2008
•
#21 V-MAIL 80% FULL/#22 V-MAIL 100% FULL: The Voice Mail disk space is
either 80% or completely full. If it reaches 100%, Voice Mail cannot accept any
messages until disk space is made available.
•
#23 SMDR 80% FULL/#24 SMDR 100% FULL: The SMDR disk space is either
80% or completely full. If it reaches 100% before the SMDR information is
cleared, no further SMDR recording will be possible.
•
#100-199 & 200-299 CALL TECHNICIAN: These alarms indicate that an equip-
ment failure has occurred that requires the attention of service personnel. When
calling for service be prepared to provide them with the alarm information as well
as what was taking place when the alarm occurred, if anything.
Do not perform this procedure unless directed to do so by service personnel.
While on hook, enter the Diagnostics Mode feature code – 9900 [9100 in Europe] to
turn on diagnostics mode. The display shows DIAGNOSTICS ON.
Enter the Freeze System History feature code (9993 or 9193) or Unfreeze System His-
tory feature code (9998 or 9198). The display shows HISTORY FROZEN (or UNFRO-
ZEN). If you attempt change the state of the system history to its current status, the
display shows HISTORY ALREADY FROZEN (or UNFROZEN).
Enter the Diagnostics Mode feature code (9900 or 9100) to turn off diagnostics mode.
The display shows DIAGNOSTICS OFF.
Freezing/Unfreezing the System History