Outside Calls - Inter-Tel AXXESS Manual

System Features
® ®
INTER-TEL AXXESS

26. OUTSIDE CALLS

26.1 When a trunk is selected for receiving or placing an outside call, the voice channel is
seized and cannot be used by any other station (unless the Conference feature is used, see
page
(queue). Other features that apply to both outside and intercom calls are discussed later in this
section of the manual. They include placing calls on hold, call waiting, call transfer, reverse
transfer, conferencing, and call forwarding. See
access, allowed-answer, and ring-in assignments. Refer also to
trunk groups and the use of the automatic trunk answer and selection feature codes.
A. PLACING OUTSIDE CALLS
26.2 Phones can be programmed to select a trunk, a trunk group, or ARS when a CALL but-
ton is pressed. In the default state, all CALL buttons are programmed for ARS access.
26.3 On display phones, the dialed number appears with hyphens separating the toll field,
equal access field, area code, office code, hookflashes, pauses, asterisks, pounds/hashes, Cen-
trex codes, and/or absorbed digits [or hyphens separating recalls, pauses, asterisks, hashes, and/
or absorbed digits in Europe]. When the system absorbs local trunk digits, the digits are dis-
played even when they are not dialed. (For example, with a U.S. system, if 423 is absorbed and
6767 is dialed, 423-6767 appears; with a European system, if 8 is absorbed and 676767 is
dialed, 8-676767 appears.)
NOTE:
expires, the system drops the trunk connection and sends repeating reorder tones. This pre-
vents a trunk from being tied up accidentally.
26.4 To place an outside call:
1.
2.
Page 5-192
MANUAL VERSION 11.0 – May 2008
5-213). If the desired trunk is busy, the station user can camp on or request a callback
When placing a call, begin dialing before the Dial Initiation timer expires. If the timer
Lift the handset. (Phone users can dial on hook by skipping this step.)
Select an outgoing trunk, using one of the methods below. The associated individual
trunk or CALL button flashes slowly. (If on hook, the Speaker button is lit.)
NOTE:
You must have outgoing access to a trunk to seize it.
Phones with menu buttons: Press the
Any Phone: Select a trunk using one of the following methods:
•
Press an individual trunk button for direct access.
•
Enter a trunk group access code (92001-92208) or press a trunk group button. This
selects a trunk in the chosen trunk group. (If the group has not been programmed,
the display shows NO TRUNKS IN TRUNK GROUP.)
•
If your station is programmed to select a trunk group when a CALL button is
pressed, press a CALL button for outgoing access.
•
See the Automatic Route Selection (ARS) procedure on
•
Enter the Outgoing Calls feature code (8). This automatically selects an outgoing
trunk according to the programmed outgoing access mode for your station.
page 5-88 for an explanation of outgoing-
page 5-87
menu button.
OUTGOING
page
for an explanation of
5-194.
Outside Calls