Inter-Tel AXXESS Manual page 1362

Troubleshooting
® ®
INTER-TEL AXXESS
6.
7.
8.
Page 7-82
MANUAL VERSION 11.0 – May 2008
If you see the boot messages from the CPC, the serial port is working correctly. THE
SERIAL PORT HARDWARE IS VERIFIED AS WORKING, AND THE CARD
SHOULD NOT BE RETURNED. The CPC boot code controls this RS-232 port until
the "Decompressing card-specific code to RAM..." message appears. The boot code
uses the default RS-232 port settings listed in step 2. After the message appears, the
CPC database takes control of the RS-232 port using the settings programmed in the
Session Manager. Continue to step 6.
NOTE:
After the CPC boot code has finished setting up the port, the database takes
control of the RS-232 port. While the database is setting up the port, the port appears to
stop functioning properly. This is normal behavior and does not indicate any hardware
issues.
If you see some non-readable symbols after the "Decompressing" message, Call Pro-
cessing has changed the bit rate on the CPC or the port may be set for OAI. (See below
for an illustration of the output.) If this occurs, set the bit rate of the terminal connection
to a higher value and reboot the CPC. Continue to try different values until you can log
on to DB Programming using the CPC RS-232 port. In general, the greater the differ-
ence between the CPC and PC baud rates, the less likely it is that you will see any out-
put in the terminal program. If the port is not set for OAI, you should still be able to log
on to DB Programming. If you cannot log on, continue to step 7.
Decompressing card-specific code to RAM ... successful!
(decompressing 2789072 bytes into 8885956 bytes)
ž l<9Ù$ƒ!'"!ÜÃ'C8q;-ê!!Èò'8xq{-"!!ѳÈRàÃ'88qL{-
êa!ÈPE<Q9õpj²!ÈR~$
@Âh"4úÖF^"-M J¸Ô-€šPŽ!!!!Ö!9@¼òÒ@ ĺ?Ä!!a!!ü÷?
If nothing appears after the "Decompressing" message, Message Print may be disabled
or redirected to another port. If you have verified that Message Print is enabled for this
port, continue to step 7.
If you see nonsensical Message Print information and the CPC resets several times, the
flash database is corrupt. See
If you see Message Print information specific to the CPC, the port is functioning. THE
SERIAL PORT HARDWARE IS VERIFIED AS WORKING, AND THE CARD
SHOULD NOT BE RETURNED.
Log on to DB Programming using another connection method and reset the RS-232 port
to its default values. These default values are as follows:
•
Bit Rate: 9600
•
Hardware Handshaking: No
•
Software Handshaking: Yes
•
Auto Baud: Yes
NOTE:
While in the DB Programming session, make sure to enable the Message
Print Output Active flag for PP100 (System\Maintenance\Message Print).
Try to access the port again. If this fails, restore the CPC database default settings as
described in page 7-85.
page 7-86.
Troubleshooting the RS-232 Ports