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Summary of Contents for Inter-Tel Standard Display Phone
- Page 1 User Guide Standard Display Phone and Basic Digital Phone...
- Page 3 UICK EFERENCE UIDE TO REQUENTLY EATURES These are the basic instructions for the most frequently used telephone system and voice mail features. For detailed information on these and other features, refer to the complete instructions in the User Guide. LACING AN NTERCOM With or without the handset lifted, dial an extension number.
- Page 4 EDIALING AN UTSIDE UMBER While on a call or after selecting a line, press . A line is selected auto- REDIAL matically, and the number is dialed. LACING A ALL ON Press and hang up or place another call. HOLD To return to the call, lift the handset and press the flashing key.
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Page 5: C Onference C Alls
ICKING ALL FROM NOTHER XTENSION Lift the handset and dial Dial the extension number where the call is ringing or holding. ORWARDING ALLS Press . (Executive and Professional Display Phone users must then select a menu key.) Do one of the following: •... - Page 6 If your MSG key is not lit, enter your mailbox by following these steps: Dial the voice mail extension number. (You hear the main menu.) During or after the greeting, press to identify yourself as a subscriber. Enter your mailbox number and your personal password (if programmed). Then press ISTENING TO OICE...
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Page 9: Table Of Contents
Using Account Codes ........... . 51 Axxess Standard Display and Basic Digital Phone User Guide... - Page 10 INDEX ............. . 67 If you have questions or comments about this User Guide, contact Inter-Tel Technical Publications at: Tech_Pubs@inter-tel.com Axxess Standard Display and Basic Digital Phone User Guide...
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Page 11: Finding Your Way
Welcome ........... 1 Standard Display Phone........2 Basic Digital Phone . -
Page 12: Standard Display Phone
PUSHBUTTON OPER KEYPAD ¥ RING AND VOICE HANDSFREE VOLUME MICROPHONE CONTROL (underneath edge) NOTE: The keys are shown as they appear in the default configuration, yours may have been programmed differently. Axxess Standard Display and Basic Digital Phone User Guide... -
Page 13: Basic Digital Phone
¥ RING AND VOICE HANDSFREE 12-KEY VOLUME MICROPHONE PUSHBUTTON CONTROL KEYPAD (underneath edge) NOTE: The keys are shown as they appear in the default configuration, yours may have been programmed differently. Axxess Standard Display and Basic Digital Phone User Guide... -
Page 14: About Your Phone
Mute the microphone. MUTE MUTE Press and dial destination num- Forward calls to the specified number. ber. Press the high or low end of the key. Adjust volume during a call. Axxess Standard Display and Basic Digital Phone User Guide... -
Page 15: Display
Display Your Standard Display phone has two lines of display with 16 characters per line. When your phone is idle, this display shows your extension number, your user name, the time of day, and the date. At other times, it may display reminder messages, Do- Not-Disturb messages, numbers dialed, call sources, elapsed time of calls, current call costs, error messages, etc. -
Page 16: About Voice Mail
With these lists, you can send a message to a group of people by entering one number instead of everyone’s individual mailbox number. NOTE: You cannot delete messages that are sent using group lists (see page 30). Axxess Standard Display and Basic Digital Phone User Guide... -
Page 17: What You See And Hear
EE AND As you can see, your Standard Display or Basic Digital Phone and Axxess system come equipped with a lot of “bells and whistles.” To help you understand what every- thing means, it is recommended that you read the following information before you use your phone: ·... -
Page 18: About This Guide
This guide contains instructions for using the Standard Display and Basic Digital Phones on the Inter-Tel Axxess and voice mail systems. To help you find information more quickly, this guide is divided into four separate sections, as indicated by the tabs. -
Page 19: Getting Started
Using Reminder Messages ........33 Axxess Standard Display and Basic Digital Phone User Guide... -
Page 20: Welcome
The system then plays a prompt that introduces you to the basic voice mail features. You can skip this introduction by pressing , if desired. Axxess Standard Display and Basic Digital Phone User Guide... -
Page 21: Making And Receiving Calls
. Then hang up or wait for their message center to answer. (See page 24 for more Message options.) NOTE: This option appears only if the called phone has a voice mailbox. Axxess Standard Display and Basic Digital Phone User Guide... - Page 22 To redirect a ringing call to another extension or to an outside number: ¥ Press and dial Enter the extension or outside number to which you want to redirect the call. See page 19 for more information. Axxess Standard Display and Basic Digital Phone User Guide...
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Page 23: Outside Calls
Dial a Select Line Group feature code (the defaults are 92001-92208 but may dif- fer depending on the software version). · Dial the Automatic Route Selection (ARS) feature code (the default is 92000 but may differ depending on the software version). Axxess Standard Display and Basic Digital Phone User Guide... -
Page 24: Emergency Calls
Enter the extension or outside number to which you want to redirect the call. See page 19 for more information. Emergency Calls With the Axxess phone system, you do not have to access an outside line (press ) to dial an emergency number. OUTGOING To make an emergency call: Dial A call is automatically placed to the preset emergency number. -
Page 25: Placing Calls On Hold
To place an outside call on System Hold: ¥ Press and dial Hang up or place another call. To return to a call that is on hold: Lift the handset and press the flashing key. Axxess Standard Display and Basic Digital Phone User Guide... -
Page 26: Placing Conference Calls
To transfer the conference to another extension or to voice mail: Press TRANSFER and dial the desired extension number. Then hang up when you are ready to com- plete the transfer. Axxess Standard Display and Basic Digital Phone User Guide... -
Page 27: Transferring Calls
Wait for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press the flash- ing key to return to the caller. Axxess Standard Display and Basic Digital Phone User Guide... -
Page 28: Forwarding Calls
· To forward to an extension number: Dial the extension number. · To forward to your message center: Press To cancel any call forward request: Press and then SPKR Axxess Standard Display and Basic Digital Phone User Guide... -
Page 29: Redialing A Number
Redirect Call NOTE: This feature is available only with versions 5.3 and higher Axxess software. The Redirect Call feature allows you to forward any call that is ringing on your phone without having to answer the call. NOTE: You cannot redirect calls to an extension that is in Do-Not-Disturb or to a restricted outside number. -
Page 30: Displaying Information On Your Phone
ISPLAYING NFORMATION ON HONE Your Standard Display Phone has two lines of display where you can view informa- tion, such as the date and time or the outside party’s name/number. NOTE: These options do not apply to the Basic Digital Phone. -
Page 31: Using A Headset
While on hook, enter the Headset Off feature code ( ) or the Headset On/Off feature code ( ). The display shows HEADSET MODE OFF. NOTE: If using a headset, press to connect and disconnect calls. SPKR Axxess Standard Display and Basic Digital Phone User Guide... -
Page 32: Using The Speaker And Microphone
This allows you to place the call into handsfree mode at any time during the call by pressing and hanging up. If you are using a headset, SPKR however, the key lamp is lit. Pressing will disconnect the call. SPKR SPKR Axxess Standard Display and Basic Digital Phone User Guide... -
Page 33: Using The Message Key
NOTE: Because single-line set users don’t have a key, users will hear six short tones after lifting the handset or pressing the hookswitch when a message is left. Axxess Standard Display and Basic Digital Phone User Guide... -
Page 34: Leaving Messages
To cancel a waiting message with a display phone: Press repeatedly to view your waiting messages. Press to cancel the desired message when it is displayed. To cancel a waiting message with a non-display phone: While on hook, press Axxess Standard Display and Basic Digital Phone User Guide... -
Page 35: Entering Your Mailbox
Enter your mailbox number and your personal password (if programmed). Then press NOTE: If you do not have a password, just press . See page 41 for information on programming passwords. Axxess Standard Display and Basic Digital Phone User Guide... -
Page 36: Using Voice Mail Messages
If the number was not associated with a mailbox, it will ask you to enter a mailbox number. If the message was from an outside caller, you cannot leave a voice mail message. Axxess Standard Display and Basic Digital Phone User Guide... - Page 37 · Press to listen to the next message. · Press to save the new message in your mailbox. · Press to delete the message from your mailbox. Hang up. Axxess Standard Display and Basic Digital Phone User Guide...
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Page 38: Undeleting Messages
Undeleting Messages NOTE: This feature is available only in versions 5.1 and higher Axxess software. If you accidently delete a voice mail message, you can retrieve it within a specific time frame (programmed by your System Administrator). Any retrieved messages are then restored to your saved-message queue. -
Page 39: Sending Messages
You may choose either of the following options: • Press and enter another mailbox number to send the message to another destination. • Press to exit and return to voice mail options. Hang up. Axxess Standard Display and Basic Digital Phone User Guide... -
Page 40: Canceling Unheard Messages
Canceling Unheard Messages NOTE: This feature is available only in versions 5.1 and higher Axxess software. You can cancel unretrieved messages that you have sent to individuals, but not mes- sages that you sent to group lists. To cancel unheard messages:... -
Page 41: Using Do-Not-Disturb Mode
16 characters. For example, if you select 03 (IN MEETING UNTIL) as your first line of text, you can enter “3:30” as your second line. Callers with a display phone will then see, “IN MEETING UNTIL 3:30.” Axxess Standard Display and Basic Digital Phone User Guide... - Page 42 ENGLISH CHARACTERS JAPANESE CHARACTERS & # or / Ñ or # long *The character available depends on the software version. **The Japanese characters are only available if the Multilingual feature is enabled. Axxess Standard Display and Basic Digital Phone User Guide...
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Page 43: Using Reminder Messages
15 CANCEL CALL FWD 06 PLACE CALL 16 TAKE MEDICATION 07 CALL CLIENT 17 MAKE RESERVATION 08 CALL CUSTOMER 18 REVIEW SCHEDULE 09 CALL HOME 19 LUNCH 10 CALL CORPORATE 20 REMINDER Axxess Standard Display and Basic Digital Phone User Guide... - Page 44 With the handset in the cradle, dial To clear a received reminder message (you hear eight short tones and see a reminder message display): With the handset in the cradle, press Axxess Standard Display and Basic Digital Phone User Guide...
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Page 45: Moving On
Now that you’ve mastered the basics, it’s time to move on to the advanced features. In this section, you’ll learn how to program your phone, use directories, access your voice mailbox remotely, and perform various other functions. Axxess Standard Display and Basic Digital Phone User Guide... -
Page 46: Setting Preferences
Changing Volume Levels The Axxess system has eight volume settings: handset intercom, handset outside call, speakerphone intercom, speakerphone outside call, background music, ringing, hand- set intercom dial tone, and speakerphone intercom dial tone. - Page 47 To enable/disable this feature for ringing outside calls: With the handset in the cradle, dial To enable/disable this feature for ringing (non-handsfree) intercom calls: With the handset in the cradle, dial Axxess Standard Display and Basic Digital Phone User Guide...
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Page 48: Changing The Language
Do-Not-Disturb, manual call forwarding, background music, and queue requests; and restores handsfree mode, pages, hunt group calls, and system forwarding all at once. To return your phone to default: Dial Axxess Standard Display and Basic Digital Phone User Guide... -
Page 49: Voice Mail Options
If you need to speak to someone immediately, please dial zero now. Otherwise, please leave a detailed message, and I will return your call when I return. Thank you. Axxess Standard Display and Basic Digital Phone User Guide... - Page 50 Press again to accept your recorded name. · Press to replay your recorded name. · Press to add to your name. · Press to erase and re-record your name. Hang up. Axxess Standard Display and Basic Digital Phone User Guide...
- Page 51 · Press to disable the entire envelope. · Press to accept the envelope. · Press to return to the Personal Options menu without changing the enve- lope. Hang up. Axxess Standard Display and Basic Digital Phone User Guide...
- Page 52 Press to select unannounced transfers. · Press to select screened transfers. · Press to select announce only transfers. · Press return to the Personal Options menu without making changes. Hang up. Axxess Standard Display and Basic Digital Phone User Guide...
- Page 53 Programming a Fax Destination NOTE: This feature is available only in versions 5.1 and higher Axxess software. With the Inter-Tel Voice Processing Unit, callers can use your mailbox to send you a fax. To use this feature, you must specify the destination fax number.
- Page 54 Alternate cascade for all day on Saturdays and Sundays. NOTE: If for some reason voice mail is not able to use your remote notification, your mailbox will receive a message stating that notification could not be completed. Axxess Standard Display and Basic Digital Phone User Guide...
- Page 55 To select all or priority-only message notification: Press . Then press for all messages or for priority messages only. Either select another option, as described above, or press to save the settings and exit. Axxess Standard Display and Basic Digital Phone User Guide...
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Page 56: Speed Dialing
(System Speed-Dial) and is identified by a location number. Once programmed, you can then quickly dial these numbers by entering a feature code and dialing the desired location number. Because the Inter-Tel Axxess system supports both Station and System Speed-Dial numbers, you can have access to over 1000 stored numbers. -
Page 57: System Speed Dial
Your System Administrator can store up to 1000 speed-dial numbers in System Speed-Dial locations 000-999. To view and/or dial System Speed-Dial numbers: Press or dial SYS SPD Dial the location code (000-999) for the desired number. Press to dial the number. Axxess Standard Display and Basic Digital Phone User Guide... -
Page 58: Using Record-A-Call
SING ECORD If your telephone system is equipped with an Axxess Voice Processing Unit (voice mail), you may have access to the Record-A-Call feature. If so, you can record an ongoing call as a mailbox message. You can then retrieve the message, just as you would any other mailbox message. -
Page 59: Performing A "Hookflash" During A Call
With the handset in the cradle, dial To display the current feature key values: With the handset in the cradle, dial Press the feature key(s) you want displayed. Press to hang up. SPKR Axxess Standard Display and Basic Digital Phone User Guide... -
Page 60: Programming Secondary Extension Keys
· To transfer to ring: Press and then the secondary extension key. You TRANSFER can announce the call, if desired, before hanging up to complete the transfer. Axxess Standard Display and Basic Digital Phone User Guide... -
Page 61: Using Account Codes
If the account code is not immediately accepted, press . This code will be used for all calls made from your phone until it is disabled. To disable the code: Dial and press Axxess Standard Display and Basic Digital Phone User Guide... -
Page 62: Screening Calls
The system will then find the closest match. Once the correct match is displayed on your phone, you can dial the number or press a key to access that extension or feature. Axxess Standard Display and Basic Digital Phone User Guide... - Page 63 ENGLISH CHARACTERS JAPANESE CHARACTERS & # or / Ñ or # long *The character available depends on the software version. **The Japanese characters are only available if the Multilingual feature is enabled. Axxess Standard Display and Basic Digital Phone User Guide...
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Page 64: Voice Mail Directory
“Z”, and for punctuation marks. NOTE: If you need help, press at any time while spelling a name. Voice mail will play a helpful prompt instructing you how to enter a name. Axxess Standard Display and Basic Digital Phone User Guide... -
Page 65: Programming Remote Feature Access
. You hear a confirmation tone. Enter the new password again for verification followed by . You hear a confir- mation tone. To change the station password using remote programming, see the following section. Axxess Standard Display and Basic Digital Phone User Guide... -
Page 66: Remote Feature Access
..If No Answer or Busy b. Enter an extension number or enter an outside line access code followed by a telephone number. To turn off Call Forward: Enter Hang up. Axxess Standard Display and Basic Digital Phone User Guide... -
Page 67: Requesting Agent Help
HELP. You can do one of the following: · To accept the call: Answer as usual. Your microphone is muted and you cannot be heard by either party unless you press MUTE · To reject the call: Dial Axxess Standard Display and Basic Digital Phone User Guide... -
Page 68: Working In Hunt Groups
· Members: If the hunt group is not programmed to use Agent IDs, it will have a pre-programmed list of phones and will send calls to the phones where agents are logged in. Axxess Standard Display and Basic Digital Phone User Guide... - Page 69 If you are not a member of the entered hunt group, the display shows NOT AN AGENT IN THIS HUNT GROUP, and you hear repeating tones. Start over. Hang up if off hook. Repeat this procedure to log into additional ACD groups, if necessary. Axxess Standard Display and Basic Digital Phone User Guide...
- Page 70 To terminate the ACD Agent wrap-up period before the timer expires: With the handset in the cradle, dial NOTE: If you were not logged in to an ACD hunt group, the display shows CANNOT ACCESS RESERVED FEATURE. Axxess Standard Display and Basic Digital Phone User Guide...
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Page 71: Learning More
If you are a System Administra- tor or if you need additional information not available in this guide, refer to the Inter- Tel Axxess Administrator’s Guide (part number 550.8001). Axxess Standard Display and Basic Digital Phone User Guide... -
Page 72: Frequently Asked Questions (Faq)
Only your System Administrator can change the number of rings. You cannot alter this at your phone. How can I change the name displayed on my phone? Only your System Administrator can change the user names assigned to extensions. Axxess Standard Display and Basic Digital Phone User Guide... - Page 73 · Your system software version may not support the feature (this guide covers all versions). · Your System Administrator may not have enabled the feature for your phone. · Your System Administrator may have programmed your phone to block the fea- ture. Axxess Standard Display and Basic Digital Phone User Guide...
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Page 74: Default Feature Codes
Call Forward All Calls Call Forward If Busy Call Forward If No Answer Call Forward No Answer/Busy Conference Change Language Data Default Station Directory Display Time And Date Do-Not-Disturb Do-Not-Disturb Cancel Do-Not-Disturb On/Off Axxess Standard Display and Basic Digital Phone User Guide... - Page 75 Ring Intercom Always On/Off Ring Tone Selection Station Speed Dial Station Speed-Dial Programming System Forward Enable System Forward Disable System Forward On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring Axxess Standard Display and Basic Digital Phone User Guide...
- Page 76 NOTES Axxess Standard Display and Basic Digital Phone User Guide...
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Page 77: Index
12 Disabling account codes 51 Canceling call forwarding 18 automatic call answer 37 callback requests 12 background music 37 do-not-disturb 32 cascade levels 45 messages 24 group listen feature 22 Axxess Standard Display and Basic Digital Phone User Guide... - Page 78 Fax Destination Number 43 Feature Codes, Default 64 mute 22 Feature Key Functions 4 secondary 50 Features special 5 agent help 57 group listen 22 handsfree 11 hold 15 Lamps 7 Axxess Standard Display and Basic Digital Phone User Guide...
- Page 79 13 messages 24 directory 53 off-hook voice announce 13 enable/disable automatic call answer 37 outside calls 14 party’s name 20 Record-A-Call 48 Outside Calls 13, 14 Recording Personal Greeting 39 Axxess Standard Display and Basic Digital Phone User Guide...
- Page 80 Station Message Detail Recording (SMDR) 51 Working in Hunt Groups 58 Station Speed Dial 46 Wrap-Up Timer 60 Switching Keymaps 37 System Administrator 61 System Hold 15 System Speed Dial 47 Zones, Page 48 Axxess Standard Display and Basic Digital Phone User Guide...
- Page 81 OICE HART NOTE: At any menu level, you can press to Cancel or return to the Previous Menu or press to Accept. LISTENING TO MESSAGES ENTERING YOUR MAILBOX While the message is playing: PERSONAL OPTIONS • EITHER, Press the MSG Back Up key to respond to a mes- Record Greeting...
- Page 82 Part No. 550.8109 Issue 6.0, January 2002 A661/921:A...