Alarm Queue - Inter-Tel AXXESS Manual

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A200 - A224: Major Voice Processing alarms. Require assistance from a technician.
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A225 - A244: Network alarms. These alarms are for either Call Processing or Voice
Processing and are handled the same as the local alarm is handled.
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T1 Red LED Alarms (1-6): See
4.7 For a complete listing of all system messages and alarms, see the latest version of the
Message Print Diagnostics Manual (part number 550.8018).
A. ALARM QUEUE
4.8 Software versions 8.2 and later support the Alarm Queue feature. This feature priori-
tizes system and network alarms based on severity and allows system administrators to view
and handle critical alarms before addressing minor alarms. The administrator can then clear the
individual alarm, or clear all the alarms in the queue (up to 30). When clearing alarms individ-
ually, the alarms are displayed in order of severity. The Emergency Alarm (A011) is the only
priority 1 alarm. Other prioritized alarms have a 2, 3, or 4 priority, based on the severity of the
alarm.
4.9 Not all alarms are prioritized. The numbered priority scheme is limited to alarms that
can cause a major or minor system reset. Those alarms in the Alarm Queue that have a num-
bered priority are displayed before the alarms that do not have a numbered priority. (Priority 1
alarms have the highest priority.) Alarms that do not have a numbered priority are prioritized in
the queue by date and time. When alarms are generated:
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The highest priority alarm is placed in the front of the queue, regardless of when lower
priority alarms are generated. For example, if A114 (priority 3) and A116 (priority 4)
are currently in the queue, but A119 (priority 2) is generated, A119 is placed first in the
queue.
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Alarms with the same priority level are placed in the queue based on the time the alarm
was generated. For example, if A010 (priority 3) is generated at 10:30 AM, and A012
(priority 3) is generated at 10:32 AM, A012 is placed in the queue after A010.
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If the queue contains 30 alarms, the oldest, lowest priority alarm is overwritten with the
new alarm. For example, if the queue currently holds 30 alarms, 20 of which are prior-
ity 4, and a priority 3 alarm is generated, the oldest priority 4 alarm is overwritten.
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Repetitive alarms such as A125, are placed in the queue only once. If the alarm is
regenerated, the alarm that is currently in the queue is overwritten with the new alarm
data (if applicable) and time. For example, A125 is overwritten each time it is regener-
ated, which is every five minutes. This prevents the queue from being filled with dupli-
cate alarms.
4.10 Networked systems containing nodes that are running version 8.1 or earlier require spe-
cial attention because not all nodes will have an alarm queue. In networks such as this, a broad-
cast message is sent only when the most recent network alarm is cleared. When the message is
sent, that network alarm is cleared on all nodes in the system.
4.11 After the alarm is cleared, any pre-8.2 nodes will not show any other alarms because
these nodes do not have a queue to store alarms. 8.2 or later nodes, however, may still have
additional alarms in the queue. When this happens, each 8.2 node must manually clear the
other network alarms.

Alarm Queue

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INTER-TEL AXXESS MANUAL VERSION 11.0 – May 2008
page 7-25 for error conditions.
Troubleshooting
Page 7-13
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