Inter-Tel AXXESS Manual page 1298

Troubleshooting
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INTER-TEL AXXESS
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Page 7-18
MANUAL VERSION 11.0 – May 2008
109 CPU: Watchdog Expired During Minor Reset – When the system attempted a
minor reset, it did not recover and refresh the watchdog timer, so the hardware watch-
dog assumed the system was down. Freeze the system history immediately. Then use
DB Programming to save the database and obtain the CP Error Information. Contact
Inter-Tel Field service with this information.
110 CPU: Database Feature Bundling Error – The system has detected an inconsis-
tency between the PAL on the CPU Card (e.g., the hardware information about the
number of feature bundling units available) and the information stored in the database.
When the problem is detected, the system automatically defaults the database to the
basic feature configuration. (This will prevent a computer "hacker" from stealing fea-
ture units.) This alarm also occurs when attempting to restore a database that has more
features enabled than the PAL allows. In DB Programming, enable the appropriate
number of features. If the problem persists, try another PAL. If the problem still per-
sists, replace the CPU Card and return it for repair.
111 CPU: Battery Backed Memory Too Low – The system has detected a battery-
backed memory problem. Either the database is so large that the battery-backed mem-
ory cannot store further information (such as message requests, reminder messages,
queue requests, hardware configuration changes, etc.) or there is a system software
problem. Cancel all message requests, reminder messages, and queue requests. If this
does not solve the problem, try saving the faulty database (for possible future evalua-
tion) and contact Technical Support for assistance.
112 CPU: Running Low On System Dynamic Memory (Heap) – The system has
detected a dynamic memory problem. Either there is so much call handling activity that
the dynamic memory on the CPC or CPU Card is running low or there is a software
problem. The system uses "dynamic" memory for performing call handling functions,
storing temporary information, etc. Each device in the system (CO trunk, phone, single-
line set, Voice Processing PC port, etc.) requires some dynamic memory. In addition,
each call that is currently active requires some dynamic memory.
When the first memory-low threshold is met (currently set to less than 160k free), the
system starts forcing multiple CO ring-ins to ring only at the primary attendant since
ringing one station will consume less dynamic memory than ringing several stations.
The alarm and a delayed major reset are activated at this time.
If the condition persists and the second low-memory threshold is met (currently set to
less than 60k free), the system starts to prevent new calls from being made. CO ring-ins
are ignored, and station users cannot make calls (they see an ALL CIRCUITS BUSY
display). The alarm and a delayed major reset are activated at this time.
If the condition persists and no dynamic memory is available, the system immediately
performs a major reset (drops all active calls) to free up the dynamic memory.
If the customer's configuration has multiple trunks ringing into multiple stations and/or
has multiple all-ring hunt groups with large numbers of stations in them, it can consume
a lot of dynamic memory each time a call rings in because the call "fans out" to make
one call to each device in the list. Try reducing the number of stations in each multiple
ring-in group. If the problem still persists, contact Technical Support for further assis-
tance.
NOTE:
A CP Server is required to support off-node members of an all-ring hunt group.
Major Alarms Requiring Attention from Service Personnel