Inter-Tel AXXESS Manual page 1326

Troubleshooting
® ®
INTER-TEL AXXESS
Table 7-12. Phone Troubleshooting Chart (Continued)
Symptom
(Continued) Data noise in
any off-hook condition
Optional headset inoperative
Delayed audio connection on
incoming calls when using a
headset with an Attendant
Console PC
Optional AgentSet inopera-
tive
LRA device connected to
analog phone not operating
properly
Page 7-46
MANUAL VERSION 11.0 – May 2008
Possible Cause
Defective DKSC, EKSC, or
AKSC
User error
Incorrect or defective head
set
Defective phone
Defective CPC or CPU Card
Headset in battery saving
mode
User error
Incorrect or defective head
set
Defective phone
Defective CPC or CPU Card
Not in headset mode
Incompatible headset
Problem with LRA device
Data Port Module not
installed properly or defective
Defective analog phone
Defective CPC or CPU Card
Corrective Action
Replace the associated DKSC, EKSC, or AKSC.
Ensure the enable headset feature code (315) was
entered. Check feature code programming to see if
code was changed. See page 6-159
GRAMMING.
Ensure the headset contains the appropriate micro-
phone (dynamic or electret). Replace headset if
necessary.
Try another phone.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Some headsets have a battery saving feature that
turns the headset off after a certain period of inac-
tivity. To prevent these headsets from missing por-
tions of incoming calls, the station flag can be
programmed to generate a "Send Alert Burst To
Headset" that activates the headset before con-
necting to an incoming call. See PROGRAMMING,
page 6-209. Or, if necessary, disable the feature
and/or replace the batteries with a transformer.
Ensure the enable headset feature code (315) was
entered. Check feature code programming to see if
code was changed. See page 6-159
GRAMMING.
Ensure the headset contains a dynamic micro-
phone, or a carbon microphone and an external AC
power source. Replace headset if necessary.
Try another phone.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Ensure the enable headset feature code (317) was
entered. Check feature code programming to see if
code was changed. At the phone, unplug the head-
set or handset (to take the AgentSet off hook) and
enter the Headset On/Off feature code (317) to
enable headset mode. Then plug in the headset or
handset. See page 6-159 in PROGRAMMING.
Use only an Inter-Tel headset
Disconnect LRA device and check operation ac
cording to the manufacturer's instructions.
Check Data Port Module installation and jumper
strap settings. See INSTALLATION,
Replace if defective.
Try another phone.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
in PRO-
in PRO-
page 3-204.
Phone Issues