Inter-Tel AXXESS Manual page 1222

Programming
® ®
INTER-TEL AXXESS
4.60 To program digit translations for the digit translation node, double-click on
lations
digit follow the instructions above.
Day and Night Greetings
4.61 When the digit translation node is used, a custom Audiotex Recording (made using the
System Administrator's mailbox, as described in VOICE PROCESSING FEATURES,
58) will play. You can select any Greeting Number for the Day and/or Night Greeting. The
Day message is played when the System is in day mode and the night message is played during
night mode. The greeting can include pauses and can announce queue position and/or time to
wait using special Audiotex selections. The special characters that can be used for program-
ming greetings include the following:
•
•
•
•
•
4.62 After each message, insert the desired number of pauses to allow the caller to make a
response. The length of the pauses determine the "Timeout" for digit translation. Short, inter-
mediate, and long pauses can be used in any combination to create a pause of any desired
length. You can combine several recordings and special characters to provide information to
the caller.
4.63 To add or change a greeting, double-click on
the current list of greetings.
4.64 To add a greeting:
1.
2.
3.
4.
4.65 To move a greeting to another location in the list: Drag and drop the greeting to the
new position. Or, highlight the greeting to move and press
the greeting up or down in the list.
4.66 To delete one or more greeting: Highlight the greeting(s) and right-click. Then select
Remove Selected Items
NOTE:
recordings you want. To highlight two or more recordings that are not consecutive, hold down
CTRL while selecting the desired greetings.
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MANUAL VERSION 11.0 – May 2008
. A list of the digits and their actions and destinations will appear. To program each
Short Pause: Inserts a 1-second pause.
Intermediate Pause: Inserts a 5-second pause.
Long Pause: Inserts a 10-second pause.
Position in Queue: (Used for hunt group Call Routing Announcements only.) Tells the
caller how many calls are waiting ahead of the call.
Time To Wait: (Used for hunt group Call Routing Announcements only.) Tells the call-
ers how long they can expect to wait, based on the number of calls waiting and the
Average Call Length programmed for the hunt group.
To add above an existing greeting, highlight that greeting and right-click. To add to the
end of the list, right-click in any blank area of the screen (if there is no blank space,
press ). An option box appears.
CTRL+N
Select
Add To Greeting List
include.
Select
Audiotex Recording
appears. (You can view them in a list by selecting the List button or view details by
selecting the Details button.)
Highlight the recording(s) and/or special characters or pauses you want to use. Then
select . Your selections appear in the list. Select
Add Items
. The information is automatically removed from the list.
To highlight a series of recordings, hold down SHIFT while selecting the first and last
Day Greeting
. A window appears that asks you to select the type to
and then select . The list of Audiotex Recording
Next
CTRL
Digit Trans-
page 4-
or to view
Night Greeting
to exit.
Finish
+ the up/down arrow to move
Digit Translation Nodes