Inter-Station Messages - Inter-Tel AXXESS Manual

24. INTER-STATION MESSAGES

24.1 Intercom callers may leave a message waiting indication if a called station is busy, if
there is no answer, if the station is in do-not-disturb, or when they are connected to or placed
on hold by another station. Users are allowed to leave a message for and respond to messages
from, users on other nodes. There are two messaging options:
•
Have the called party return your call. Display phones show the source and time of
the message. When the called party responds to the message indication, a call is auto-
matically placed to your station.
•
Leave a message with the called party's message center. Display phones show that a
message was left with the phone user's assigned message center. When the called party
responds to the message indication, a call is automatically placed to his or her message
center.
24.2 To signal that a message is waiting, a called phone's
play shows the number of waiting messages. In addition, Model 8500, 8520, and 8560 Phones
have a Message Lamp that flashes to indicate a waiting message. Each time the
is pressed, the display shows the message source for each of the waiting messages in the order
they were received. For messages from stations, the display shows MSG: (station) and the date
and time of the message. For messages from voice mailboxes, the display shows XX MES-
SAGES FROM MBOX XXXX to indicate the number of waiting messages in each mailbox
that left a message. (This is especially helpful at stations with multiple mailboxes.) For single-
line sets, a system programming option can be enabled that sends six short message waiting
tones when the user lifts the handset or presses the hookswitch.
NOTE:
Phones, is programmable. If the
Message Lamp may have been reprogrammed for another feature. Ask your System Adminis-
trator for details.
24.3 Any station, Voice Processing application, hunt group, or off-node device can be desig-
nated as the message center for a station. However, a station cannot be programmed as its own
message center. (See
24.4 If the designated message center is a voice mail hunt group, the voice mail hunt group
is called after the Message Wait timer expires. When the voice mail unit answers the call, the
called party's "mailbox" is automatically dialed. The caller can then leave a message in the
mailbox. The called party's
message was left by the voice mail hunt group.
24.5 Each station user can leave message waiting indications at more than one station. If
more than one message is received from one station, the message display will show only the
first message, and all other requests will be ignored.
24.6 When a station is forwarded or has system forwarding, and a caller leaves a message
waiting indication after calling the forwarded station, the message indication appears at the
original station instead of the station that received the forwarded call.
Inter-Station Messages
INTER-TEL
The Message Lamp, which is available only on the Model 8500, 8520, and 8560
MSG
page 6-203 for information about assigning a station's message center.)
button flashes, and the message display indicates that the
MSG
® ®
AXXESS MANUAL VERSION 11.0 – May 2008
MSG
button flashes but the Message Lamp does not, the
System Features
button flashes and the dis-
button
MSG
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