Inter-Tel AXXESS Manual page 1324

Troubleshooting
® ®
INTER-TEL AXXESS
Table 7-12. Phone Troubleshooting Chart (Continued)
Symptom
Cannot break intercom dial
tone
Cannot place intercom call;
IC dial tone is present, but
reorder tone is heard when
call is attempted
Cannot receive off-hook voice
announce calls
Page 7-44
MANUAL VERSION 11.0 – May 2008
Possible Cause
Defective DKSC, EKSC, or
AKSC
Defective CPC or CPU Card
Defective phone
Defective DKSC, EKSC, or
AKSC
Defective CPC or CPU Card
User error
Defective phone
Defective DKSC, EKSC, or
AKSC
Defective CPC or CPU Card
Programming error
User error
Secondary voice path busy
Defective PCDPM Module
Defective phone
Defective DKSC, EKSC, or
AKSC
Defective CPC or CPU Card
Corrective Action
Replace the associated DKSC, EKSC, or AKSC.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Perform the keyset self-test as described in
INSTALLATION, page 3-182, and replace the
phone if faulty.
Replace the associated DKSC, EKSC, or AKSC.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Invalid intercom number or improper dialing proce-
dure. See FEATURES, page
Perform the keyset self-test as described in
INSTALLATION, page 3-182, and replace the
phone if faulty.
Replace the associated DKSC, EKSC, or AKSC.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
Ensure that the system option for off-hook voice
announce is enabled (PROGRAMMING,
258), that the called phone is programmed to
receive OHVA calls, and that the calling phone is
programmed to transmit OHVA calls (PROGRAM-
MING, page 6-209).
The called station is a single-line set or a phone
that is programmed not to receive OHVA calls. Or,
the called phone user may have blocked the OHVA
call. See FEATURES, page
The phone will not receive off-hook voice
announce calls when the secondary voice path or
speakerphone are in use. See FEATURES,
page 5-190.
Check installation and connections. See INSTAL-
LATION, page 3-191. Replace if defective.
Perform the keyset self-test as described in
INSTALLATION, page 3-182, and replace the
phone if faulty.
Replace the associated DKSC, EKSC, or AKSC.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
5-174, for procedures.
page 6-
5-190, for details.
Phone Issues