Inter-Tel Attendant Console Manuals

Manuals and User Guides for Inter-Tel Attendant Console. We have 1 Inter-Tel Attendant Console manual available for free PDF download: User Manual

Inter-Tel Attendant Console User Manual (150 pages)

Brand: Inter-Tel | Category: Software | Size: 1 MB

Table of Contents
9
Limited Warranty

11
Software License Agreement

12
Welcome

17
- About this User's Guide
  
  17
- The Major Enhancements in the Version 3.0 Release
  
  17
- Related Documentation
  
  18
- Part Numbers
  
  18
Getting Started

19
Section Contents

20
- System Requirements
  
  20
  - Software Requirements
    20
  - Hardware Requirements
    20
  - Telephone System and Network
    20
  - CT Gateway
    21
  - TCP/IP Connections
    21
  - Attendant Console
    21
  - Attendant Console Database Programming
    21
  - Software Security Key
    22
- Installing the Attendant Console Software
  
  22
  - Upgrading the Attendant Console Software
    24
- Starting the Attendant Console Application
  
  24
  - Logging on
    24
  - Logging off
    25
- Performing a System Refresh
  
  26
- Setting Attendant Console Properties
  
  27
  - User Tab
    27
  - Transfer Tab
    30
  - Program Tab
    32
  - Locations Tab
    34
  - Night Mode Tab
    35
  - Connection Tab
    36
  - Warnings Tab
    40
  - Diagnostics Tab
    41
Using Attendant Console

45
Section Contents

47
- Main Attendant Console Screen
  
  47
- Call List
  
  48
- Drop-Down Menus
  
  50
  - Console Drop-Down Menu
    50
  - Log off
    50
  - Import Settings
    51
  - Export Settings
    53
  - Night Mode
    54
  - System Refresh
    55
  - Options
    55
  - Configuration Wizard
    55
  - Exit
    55
  - Call Handling Drop-Down Menu
    56
  - Directory Drop-Down Menu
    59
  - Directory List
    60
  - Set DND
    64
  - Set Forward
    64
  - Hide Entry
    65
  - Custom Entry
    66
  - Properties
    67
  - Volume Drop-Down Menu
    71
  - Adjusting the Volume
    71
  - Muting the Microphone
    71
  - Shortcuts Drop-Down Menu
    72
  - Setup Shortcuts
    74
  - View Drop-Down Menu
    79
  - Toolbars
    79
  - Customize Toolbar
    80
  - Status Bar
    81
  - Directory
    83
  - Shortcut Panels 1-4
    84
  - Tools Drop-Down Menu
    85
  - Customize Directory
    85
  - Group Setup
    87
  - Hidden Entries
    89
  - Inter-Tel ® Attendant Console User Guide
    90
  - Call Log
    90
  - Statistics
    92
  - Conference
    94
  - Dial Pad
    94
  - Feature Codes
    95
  - Messages
    96
  - Page Zones
    97
  - Database Programming
    97
  - Help Drop-Down Menu
    98
- Handling Calls
  
  99
  - Placing Calls
    99
  - Answering Calls
    99
  - Hanging up
    100
  - Tagging Calls
    100
  - Transferring Calls
    101
  - Immediate Transfer
    101
  - Announced Transfer
    102
  - Holding for Announced Transfer
    102
  - Transferring to Voice Mail
    102
  - Canceling a Transfer
    103
  - Transferring a Call with Hot Dialing
    103
  - Transferring a Call Without Hot Dialing
    104
  - Split between the Announcement Call and Transfer Party
    104
  - Canceling a Transfer
    105
  - Putting Calls on Hold
    106
  - Conference Calls
    107
  - Building a Conference
    107
  - Connecting a Conference
    108
  - Adding a Call to the Conference
    108
  - Inter-Station Messages
    109
  - Leaving a Message
    109
  - Responding to a Message
    110
  - Dialing a Feature Code
    111
  - Removing a Message
    111
  - Dialing Digits
    112
- Programming Station Information
  
  113
  - Station Tab
    115
  - Dnd/Reminder Tab
    120
- Administrator Database Programming Planning Sheets
  
  122
Troubleshooting

125
- Troubleshooting OAI Connections
  
  125
  - Frequently Asked Questions about OAI Configuration
    125
- Troubleshooting the Installation
  
  129
- Error Messages
  
  130
  - Connection Errors
    130
- Frequently Asked Questions
  
  140
  - Attendant Console Setup Options
    140
  - Screen will Not Pop-Up
    140
  - Directories
    140
  - Muting Your Phone Microphone
    141
  - Volume
    141
  - Conference Calls
    141
  - Dialing a Feature Code or Digits While on a Call
    141
  - Time Differences
    142
  - Mailbox Settings
    143
  - Statistics
    143
  - Database Programming
    143
Index

145

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Inter-Tel Attendant Console Manuals

Inter-Tel Attendant Console User Manual (150 pages)

Table of Contents

Limited Warranty

Software License Agreement

Welcome

About this User's Guide

The Major Enhancements in the Version 3.0 Release

Related Documentation

Part Numbers

Getting Started

Section Contents

System Requirements

Installing the Attendant Console Software

Starting the Attendant Console Application

Performing a System Refresh

Setting Attendant Console Properties

Using Attendant Console

Section Contents

Main Attendant Console Screen

Call List

Drop-Down Menus

Handling Calls

Programming Station Information

Administrator Database Programming Planning Sheets

Troubleshooting

Troubleshooting OAI Connections

Troubleshooting the Installation

Error Messages

Frequently Asked Questions

Index

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Inter-Tel Categories