Page 1 AXXESS ADMINISTRATOR’S GUIDE Part No. 550.8001 Issue 5.1, March 2000 ##...
Page 5 Part Number 550.8001 AXXESS ADMINISTRATOR’S GUIDE Issue 5.1, March 2000 ©Inter-Tel Integrated Systems, Inc. 2000 printed in USA...
Page 7 NOTICE This Inter-Tel AXXESS Administrator’s Guide is released by INTER-TEL INTEGRATED SYSTEMS, INC. as a guide for AXXESS System and AXXESSORY Talk Voice Mail administrators. It provides information necessary to properly administer the system. The contents of this manual, which reflect current INTER-TEL standards and which document software versions 827.8915-8919, are subject to revision or change without notice.
Page 9: Table Of Contents
AXXESS System Administrator Duties........
Page 10: Table Of Contents
AXXESS System Features ........
Page 11 Table Of Contents INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 CONTENTS PAGE Intercom Calls ............123 Programming For Private Intercom Calls.
Page 12 Table Of Contents INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 CONTENTS PAGE System Forwarding ............164 Individual Station Forwarding Points.
Page 13 Table Of Contents INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 CONTENTS PAGE AXXESSORY Talk Features ........205 Introduction Automated Attendant .
Page 14 Table Of Contents INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 CONTENTS PAGE Automatic Fax Detection ..........240 AXXESSORY Talk Central Required .
Page 15: Fcc Regulations
FCC Regulations INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 FCC Regulations IMPORTANT: This equipment complies with Part 68 of FCC rules. On the side of the KSU is a label that contains, among other information, the FCC registration number and ringer equiva- lence number (REN) for this equipment.
Page 16 FCC Regulations INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 If trouble is experienced with this equipment, contact a local authorized factory service representative for repairs and/or warranty information. The customer, users, and unau- thorized technicians should not repair, make adjustments to, or attempt to service this equipment in any way.
Page 17 This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402, Stock No. 004-000-00398-5. If RFI problems persist, contact Inter-Tel Customer Support. The AXXESS system is now product safety certified by Canadian Standards Associa- tion (CSA) for use in both the United States and Canada. Page xiii...
Page 18: Safety Regulations
The "NRTL/C" indicator adjacent to the CSA mark on the product label signifies that the Inter-Tel AXXESS has been evaluated to the applicable ANSI/UL and CSA Standards for use in both the United States and Canada. NRTL (Nationally Recognized Testing Labora- tory) is a designation granted by the U.S.
Page 19 This exclamation point within an equilateral triangle (which, for example, is silkscreened on the front of the AXXESS KSU) is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the prod- uct.
Page 20 INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Page xvi...
Page 21: Introduction
(PBX) systems. The AXXESS System is designed to meet the needs of growing businesses. In fact, the sys- tem's unique digital signal processing (DSP) structure allows it to be easily adapted and...
Page 22: Axxess System Administrator Duties
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 AXXESS SYSTEM ADMINISTRATOR DUTIES As an AXXESS System Administrator you can provide the following services: • Place the local phone system or other systems in the network in night mode or day mode •...
Page 23: Axxessory Talk
Introduction INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 AXXESSORY TALK The Inter-Tel AXXESSORY Talk voice processing system can be used for any of the following applications: • Voice Mail: This application handles all calls that are directed to voice mail (other than through the Message Notification/Retrieval application) by subscribers and non-sub- scribers.
Page 24: Axxessory Talk Voice Mail Networks
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 AXXESSORY TALK VOICE MAIL NETWORKS An AXXESSORY Talk Voice Mail unit can be installed on any or all nodes in the AXXESS network. These AXXESSORY Talk Units can also be networked together to allow a caller to leave a message on the local AXXESSORY Talk for a mailbox located on another AXXES- SORY Talk in the network.
Page 25: Administrator Procedures
Talk Voice Mail System Administrator during database programming. All administrator sta- tions should be equipped with display keysets to show system alarms and to make program- ming easier. This section gives you all instructions for using the Administrator Features of the AXXESS System and the AXXESSORY Talk. •...
Page 26: Axxess System Administrator Features
Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 AXXESS SYSTEM ADMINISTRATOR FEATURES Any display keyset station (attendant or non-attendant) can be assigned as a system administra- tor. Administrator stations provide the following services: • Place the local node or other nodes in the network in night mode or day mode •...
Page 27: Setting System Date And Time
Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 SETTING SYSTEM DATE AND TIME Occasionally, the system time or date needs to be reset (for example, when the system is defaulted or for daylight-saving time). Any Administrator can change the date and time that appears on all display keysets and in the SMDR reports.
Page 28: Synchronize Network Time
Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Use the keypad keys to enter the month, day, and year. For example, press 010398 for January 3, 1998. When finished, the display shows TIME (current time). NOTE: If using a station programmed for Japanese, enter the date as year, month, date.
Page 29: Database Programming
Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 DATABASE PROGRAMMING Any Administrator station can perform database programming using the keyset. However, it requires a display keyset and an Executive Keyset is strongly recommended. (NOTE: If using an Analog Keyset, the Administrator will need to use the PREVIOUS/NEXT or UP/DOWN keys in place of the Volume key in the instructions in this section.)
Page 30 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 NUMBER OF TIMES KEY IS PRESSED ENGLISH CHARACTERS KATAKANA CHARACTERS & ’ long Station Programming Using An Administrator’s Station The station programming that can be performed by an Administrator station includes the fol- lowing: •...
Page 31 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 The display shows ENTER STATION EXTENSION. Enter the extension number of the station to be programmed using one of the following methods. (If you enter an invalid extension number, you hear reorder tones and must try again.) Enter a complete number: Enter the extension number using your keypad.
Page 32 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 c. Toll Restriction: This option allows you to set the station class of service for day and or night modes. To select it, press or the TOLL RESTRICTION menu key.
Page 33 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 FIGURE 1. Station Database Programming Flowchart Enter Program Database feature code 9932 ENTER DATABASE OPTION Press 1 or STATION menu ENTER STATION EXTENSION Enter desired station extension number, then #...
Page 34 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 System Programming Using An Administrator’s Station The system-wide information that can be programmed by an Administrator station includes the following: • Define do-not-disturb messages: The system has default do-not-disturb messages in both English and Japanese that can be reprogrammed through an Administrator’s sta-...
Page 35 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 When reminder messages are changed, the programmer should attempt to keep the meanings for the messages in both lists the same. That is, if the English message 02 is changed to “GO TO AIRPORT,”...
Page 36 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 b. Password: This option allows you to set a password that limits access to the Administrator programming feature. To select it, press or the PASSWORD menu key. Then do the following: 1.
Page 37 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 2. The display shows CHANGE X (number) TO EXTENSION. Enter the new extension number for the station. If you enter an invalid number, you hear reorder tones and must try again. If you entered an extension number that is already assigned, the display shows CONFLICTING EXTENSION and hear reorder tones.
Page 38 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 FIGURE 2. System Database Programming Flowchart Enter Program Database feature code 9932 ENTER DATABASE OPTION Press 2 or SYSTEM menu key ENTER SYSTEM OPTION Press 2 or Press 4 or...
Page 39 However, incoming calls on analog trunks will ring in and can be answered. Incoming calls on ISDN trunks cannot be answered. They receive a message, from the AXXESS system, that the trunk is not available. Typically, the CO sends busy signal or an “all trunks busy”...
Page 40 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 When the procedure asks you to enter a station, trunk, or trunk group extension number, you can use any of the following methods (If you enter an invalid extension number, you hear reor- der tones and must try again.)
Page 41 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 DTMF/Dial-Pulse Signalling: To set the trunk for DTMF or dial-pulse signalling, press or the SIGNALLING menu key. When the display shows ENTER SIG- NALLING OPTION, press or the DTMF menu key, or press or the PULSE menu key.
Page 42 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Toll Restriction: To program the toll restrictions for the trunk group, press or the TOLL RESTRICTION menu key. When the display shows TOLL RESTRICTION OPTION, press the numbers that correspond to the toll restrictions you wish to pro- gram, as follows: 4.
Page 43 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 When finished with all programming, press while the ENTER DATABASE OPTION prompt is displayed. This ends the programming session. If a system reset is required, the display shows ENTER SYS RESET OPTION. Do one...
Page 44 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 FIGURE 3. Trunk Database Programming Flowchart Enter Program Database feature code 9932 ENTER DATABASE OPTION Press 3 or TRUNK menu key ENTER TRUNK OPTION Press 2 or TRUNK GROUP...
Page 45 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 FIGURE 3. Trunk Database Programming Flowchart (Cont’d) CONTINUED FROM PREVIOUS PAGE Enter the number of the trunk group to be programmed TRUNK GROUP OPTION Press 1 or ENTER STATION EXTENSION...
Page 46: Programming System Speed Dial Numbers
Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 PROGRAMMING SYSTEM SPEED DIAL NUMBERS System speed-dial numbers and names can be programmed by the installer or at any Adminis- trator station. The system speed-dial numbers can contain up to 32 digits each and can include hookflashes and/or pauses for dialing a series of numbers.
Page 47 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 O PROGRAM OR CHANGE SYSTEM SPEED DIAL NUMBERS AND NAMES NOTE If you make a mistake, use the MUTE key to backspace. Or, press or CANCEL at any time to cancel the operation (the name and number in memory remains unchanged and the display shows FEATURE CANCELED);...
Page 48: System And Network Alarm Reporting
Alarms 1-99 indicate problems that can be corrected without calling service personnel. Alarms 100-199 (AXXESS) and 200-299 (AXXESSORY Talk) require attention from service person- nel. Note that when an AXXESSORY Talk alarm is in effect, the AXXESS System may be functioning properly, but the AXXESSORY Talk may be inoperative.
Page 49 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Take action on the alarm as follows: a. #10 XXXXX OFF-HOOK: A station remained off hook and inactive until the Inac- tivity Alarm timer expired. The display and the SMDR indicate which station is off hook.
Page 50: Freezing/Unfreezing The System History
Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 FREEZING/UNFREEZING THE SYSTEM HISTORY When certain system failures occur, service personnel might request a “system history freeze.” This allows them access to the system database so that they can analyze system activity for the time period preceding the alarm.
Page 51: Seizing A Device
Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 SEIZING A DEVICE For troubleshooting purposes, the Seize Device feature code allows an Administrator to enable diagnostics mode and then seize a specific trunk or extension by entering the board, circuit, and device number.
Page 52: Axxessory Talk Voice Mail System Administrator Features
Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 AXXESSORY TALK VOICE MAIL SYSTEM ADMINISTRATOR FEATURES The Voice Mail System Administrator can use special features that are not provided to other mailbox owners. The System Administrator mailbox has all standard mailbox features plus the ability to do the following: •...
Page 53: Mailbox/Group List Maintenance
Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 MAILBOX/GROUP LIST MAINTENANCE Using the System Administrator’s mailbox, the administrator may provide basic voice mail mailbox and group list system maintenance. This maintenance includes the following: • Record the name of a standard mailbox, extension ID, or a group list •...
Page 54: Importing Fax Documents
Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 IMPORTING FAX DOCUMENTS If you have a fax card in your AXXESSORY Talk unit, you can use the voice mail System Administrator’s mailbox to import fax documents. Imported documents can then be requested by callers who use the Call Routing Announcement application that is programmed to provide the Fax On Demand service.
Page 55: Custom Audiotex Recordings
Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 CUSTOM AUDIOTEX RECORDINGS The voice mail System Administrator can create and select up to 500 custom audiotex record- ings (voice mail company greetings, auto attendant greetings, call routing announcements, and hunt group announcement/overflow recordings).
Page 56 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 When prompted, record the greeting or message. To pause while recording, press . To continue, press any key. If you exceed the maximum allotted time for recording length, a prompt will notify you and allow you to re-record or save it.
Page 57 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Customized AXXESSORY Talk Prompts All of the pre-recorded prompts in AXXESSORY Talk can be customized, using the voice mail System Administrator’s mailbox. If the Multilingual feature is enabled, and the Japanese prompts have been loaded, the System Administrator can change either the English prompts or the Japanese prompts.
Page 58 Administrator Procedures INTER-TEL AXXESS MANUAL – Issue 5.1, March 2000 FIGURE 4. Default AXXESSORY Talk Voice Prompts Enter the destination mailbox or To leave a message, please enter a group list number. mailbox number. Logon canceled. For the directory, press pound.
Page 59 Administrator Procedures INTER-TEL AXXESS MANUAL – Issue 5.1, March 2000 FIGURE 4. Default AXXESSORY Talk Voice Prompts (Cont.) To mark this message priority, press To accept this entry, press POUND. To erase and re-enter, press 3. Message marked private. Password erased.
Page 60 Administrator Procedures INTER-TEL AXXESS MANUAL – Issue 5.1, March 2000 FIGURE 4. Default AXXESSORY Talk Voice Prompts (Cont.) Message received from an outside caller..Extension ID number... To record an introduction with a ...Every day. copy of this message, press 1.
Page 61 Administrator Procedures INTER-TEL AXXESS MANUAL – Issue 5.1, March 2000 FIGURE 4. Default AXXESSORY Talk Voice Prompts (Cont.) Twenty-eighth January Twenty-ninth February Thirtieth March Thirty-first April ...the voice mail system. The system is set to notify you June between... July ...is turned off.
Page 62 Administrator Procedures INTER-TEL AXXESS MANUAL – Issue 5.1, March 2000 FIGURE 4. Default AXXESSORY Talk Voice Prompts (Cont.) ...Fourteen ...an outside caller at..Fifteen Message was sent from..Sixteen This matches the mailbox of..Seventeen ...an unknown caller..Eighteen To turn off the envelope, press 5.
Page 63 Administrator Procedures INTER-TEL AXXESS MANUAL – Issue 5.1, March 2000 FIGURE 4. Default AXXESSORY Talk Voice Prompts (Cont.) To select individual week days, Zero press 3. POUND Service is set for Monday through STAR Friday. Group list number... Service is set for each day of the Please speak louder.
Page 64 Administrator Procedures INTER-TEL AXXESS MANUAL – Issue 5.1, March 2000 FIGURE 4. Default AXXESSORY Talk Voice Prompts (Cont.) I am unable to communicate with You did not enter a valid document your fax machine. Please make sure number. it is operating properly and try This document is currently unavail- again.
Page 65 Administrator Procedures INTER-TEL AXXESS MANUAL – Issue 5.1, March 2000 FIGURE 4. Default AXXESSORY Talk Voice Prompts (Cont.) To replay the announcement, press Hello, you’ve reached our voice messaging system. To send this call to voice mail, press Hello, you’ve reached our automated call handling system.
Page 66 Administrator Procedures INTER-TEL AXXESS MANUAL – Issue 5.1, March 2000 FIGURE 4. Default AXXESSORY Talk Voice Prompts (Cont.) ...unheard messages..messages recovered. To append to the message, press 2..messages purged. To leave a voice mail message, press ...message recovered.
Page 67 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 FIGURE 5. Administrator Database Programming Planning Sheets CUSTOM AUDIOTEX RECORDINGS: If you record special recordings for the AXXESSORY Talk applications (see page 375 for instructions), record the information here:...
Page 68 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 FIGURE 5. Administrator Database Programming Planning Sheets (Cont’d) STATION PROGRAMMING: For each station to be programmed, record the following information: Station Extension #: Administrator station? Yes or No Attendant station?
Page 69 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 FIGURE 5. Administrator Database Programming Planning Sheets (Cont’d) Reminder Messages: DEFAULT MESSAGE NEW ENGLISH MESSAGE NEW JAPANESE MESSAGE MESSAGE 01 (MEETING): MESSAGE 02 (STAFF MEETING): MESSAGE 03 (SALES MEETING):...
Page 70 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 FIGURE 5. Administrator Database Programming Planning Sheets (Cont’d) Changing Station Extension Numbers: OLD EXTENSION NUMBER NEW EXTENSION NUMBER Administrator Database Programming Planning Sheets Page 50...
Page 71 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 FIGURE 5. Administrator Database Programming Planning Sheets (Cont’d) TRUNK PROGRAMMING: Individual Trunks: Record the following information for each trunk to be programmed: Answer Supervision Type: Polarity Reversal or Valid Call...
Page 72 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Administrator Database Programming Planning Sheets Page 52...
Page 73: Axxess System Hardware
To the user, the network appears as though it is one integrated system. With few exceptions, the user can per- form all of the functions across the network that he can within a single AXXESS system. Standard system hardware features include: •...
Page 74: Station Instruments
AXXESS System Hardware INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 STATION INSTRUMENTS To allow system flexibility and cost efficiency, a variety of station instruments can be used on the AXXESS System. They are: • Basic, Standard, and Executive Digital Keysets •...
Page 75 AXXESS System Hardware INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Standard And Basic Digital Keyset Speakerphones Standard and Basic Digital Keysets have a built-in speaker and microphone that allow the user to answer intercom calls handsfree, dial while on hook, monitor calls, and listen to background music.
Page 76 NOTE The volume adjustment range of non-AIM and non-DVK analog keysets may not be suitable in all user environments. In such cases, Inter-Tel recommends using AIM and/or DVK keysets, if possible. Every Analog Keyset station has a built-in, integrated speakerphone that allows the user to dial while on hook and allows handsfree operation on outside calls and inside (intercom) calls.
Page 77 AXXESS System Hardware INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Executive Digital Keyset Six-Line Liquid Crystal Display (LCD) All Executive Digital keysets have a six-line display. Each line has 16 characters. (A picture of the Executive Digital Keyset display is shown in the Figure below.) The top two lines are for standard call information and show the same displays as other display keysets.
Page 78 AXXESS System Hardware INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Two-Line Keyset Liquid Crystal Display (LCD) The Analog Keysets and the Standard Digital Keyset have two-line displays with 16-characters per line. Older keyset types are available in standard or display model. The non-display keysets can be converted to display keysets by installing LCD Units (refer to REPLACEMENT PARTS for unit part numbers).
Page 79 AXXESS System Hardware INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 • Call key: Up to 10 Call keys can be assigned in each keymap. These keys are used for call access. They are not associated with specific trunks. Instead, they are assigned to calls in the order that the calls are placed or received.
Page 80 AXXESS System Hardware INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 • Previous Key: (This key type is not required for Digital Keysets. It is intended for Ana- log Keyset use.) This key is used for scrolling backward through displays. (Digital Key- sets use the Volume key.)
Page 81 AXXESS System Hardware INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Default Keyset Feature Keys When the system is in the default state, all keysets are in the same keymap group and have the following feature keys. Feature code descriptions start on page 79.
Page 82 AXXESS System Hardware INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Secondary Extension Appearances The Secondary Extension Appearances feature allows calls ringing or on individual hold at one “primary” station to appear on a “secondary extension key” at another station. For example, a...
Page 83 AXXESS System Hardware INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Normally, the secondary extension key will not show intercom calls. However, if the primary station does not have an IC key, intercom calls will appear under a Call key and, therefore, will appear on the secondary extension key.
Page 84 AXXESS System Hardware INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Keyset Light-Emitting Diode (LED) Indications The keyset Call keys, trunk keys, speed-dial keys, hunt group keys, and some of the feature keys contain light-emitting diodes (LEDs). The LED flash rates, shown below, indicate the sta- tus of the stations, trunks, and features.
Page 85 INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Red and Green LEDs Newer Inter-Tel Executive, Standard and Basic Digital Keysets have red and green LEDs in the key lamps. When both colors are used, a green lamp generally indicates that the call is active, ringing, or holding at your station (see below for a possible exception for direct ring-in calls).
Page 86 PC Data Port Module (PCDPM): This is a digital device that is connected to the Executive or Standard keyset which supports data transmission between the keyset and the AXXESS System for DSS/BLF, off-hook voice announce, Desktop Interface, and/or serial port functions. A PCDPM is required if a Modem Data Port Module or DSS/BLF Unit will be installed, or if the user wishes to receive OHVA calls.
Page 87 AXXESS System Hardware INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Optional Data Devices A customer-provided, modem-equipped data device (such as a data terminal or a personal com- puter) may be attached to a keyset that has an optional data port module installed.
Page 88 AXXESS System Hardware INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Operate the data device according to the manufacturer’s instructions. The device must be able to come off hook and answer the incoming call. If you wish to return the active data call to your primary voice path, press the flutter- ing DATA key.
Page 89 AXXESS System Hardware INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 While ring signal is being sent to the data device, the DATA key flashes. As soon as the data device answers, the DATA key flutters. The key continues to flutter for the duration of the call, indicating that the data path is in use but may be picked up by associated keysets.
Page 90 Another Premium feature, System OAI, is a system-level communications protocol that allows command-oriented tools to be developed for the AXXESS System. System OAI is available in two levels: Events and Third Party Call Control. System OAI Events provides call status infor- mation to an external device.
Page 91: Agent Set
Keyset Card (DKSC or DKSC-16) port just as a keyset would be. It has a jack for plugging in an Inter-Tel handset or headset. It also has a serial connector (DB9) for attaching it to a PC. The Agent Set does not require a transformer or external power source.
Page 92: Single-Line Sets
Some telephone company off-premises extension (OPX) networks do not recognize certain sin- gle-line set ring cadences used in the AXXESS System. This incompatibility results in an inability to provide certain ring signals to off-premises extensions. Because of this, the system is equipped with a station option (Extended Ring Cadences) which allows the ring cadences be altered for individual single-line circuits.
Page 93: Digital Direct Station Selection/Busy Lamp Field (Dss/Blf) Units
AXXESS System Hardware INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 DIGITAL DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) UNITS Digital DSS/BLF Units are programmed to be used with specific Executive or Standard Digital Keysets. The keysets are equipped with PC Data Port Modules (PCDPMs) and the DSS/BLF Units are attached to the PCDPMs.
Page 94: Optional System Equipment
(PCs) to answer and manage incoming call traffic. It is primarily designed for use by atten- dants of larger AXXESS Systems - those systems with so many stations that using DSS/BLF Units is not practical. However, due to its enhanced functionality, including electronic text messaging and directory dialing, the AXXESSORY Console is an attractive option for smaller systems as well.
Page 95 AXXESS System Hardware INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Power failure transfer equipment: Power failure transfer equipment can be installed to con- nect one or more single-line sets to predetermined trunks during a power or system failure.
Page 96 AXXESS System Hardware INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Optional System Equipment Page 76...
Page 97: Axxess System Features
AXXESS System Features INTRODUCTION The Inter-Tel AXXESS System, in addition to its sleek, modular appearance and easy installa- tion and programming, provides many user-friendly features. To describe the system features, this FEATURES section has been divided into the following sections: •...
Page 98: Access To The Features
Special key or lifting the handset. As soon as a key- pad digit is pressed, the digit is recognized by the AXXESS System. There is a system-wide option called “SPCL Key Required For Feature Code Entry” that, if ∞...
Page 99: Feature Codes
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 FEATURE CODES Each of the station features is assigned a feature code. Using the station’s keypad, these codes are entered to select trunks, process calls, and use special features. Complete explanations of the features and instructions for using them begin below.
Page 100 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Station Feature Codes The following pages list the general feature codes. When a default feature key can be used in place of the feature code, it is indicated at the end of the explanation. Refer to...
Page 101 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 FEATURE NAME CODE DEFINITION Automatic Trunk Answer Using this feature code, station users with allowed answer can pick up trunks that are ringing into the system, but that are not actually ringing at their stations.
Page 102 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 FEATURE NAME CODE DEFINITION Display Outside Party Name (Display Keyset Only) When the keyset user On/Off enters this feature code, while connected to a CO call that has outside party name informa- tion, the display will toggle between the caller’s...
Page 103 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 FEATURE NAME CODE DEFINITION Hold – Individual Places a call on hold so that it can be picked up directly at that station or through a reverse transfer from any other station. (Keysets use the HOLD key.)
Page 104 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 FEATURE NAME CODE DEFINITION Program Keys (Keysets Only) User-programmable feature keys and station speed-dial keys can be programmed using this feature code. Program Station Password The Station password is used for the Remote Programming feature.
Page 105 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 FEATURE NAME CODE DEFINITION Station Speed Dial Dials/programs one of the 10 station speed-dial Station Speed Dial Program numbers when followed by a location code (0- 9). (Keysets use the Station Speed Dial key plus...
Page 106 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Administrator Feature Codes The following feature codes may be used only at designated administrator stations. Non- administrator station users hear reorder tones if they attempt to use these feature codes.
Page 107 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Extension Numbers Extension numbers are recognized as feature codes by the system. When the system is in the default state, the extension numbers are assigned as follows: Attendant...
Page 108: Attendant Stations
When AXXESS Systems are installed in a network, there are two types of primary attendant: • Node Attendants: There can be a primary attendant for each node.
Page 109 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 If a station user transfers or forwards an outside call to an outside telephone number, it becomes an “unsupervised” CO-to-CO call because no inside parties are involved. The CO-to- CO call is limited by the Unsupervised CO timer.
Page 110: Hunt Groups
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 HUNT GROUPS The Hunt Group feature permits calls to be placed to a group of stations and to be automati- cally transferred to an available station within the group. Up to 75 hunt groups can be pro- grammed in the database.
Page 111: Hunt Group Call Processing
(such as a T1 E&M) will hear busy signals. — Callers on a trunk that has to be seized for AXXESS to return busy signal (such as a non-T1 loop-start) will hear ringing and the call will be sent to the primary atten- dant.
Page 112: Hunt Group Remove/Replace And Do-Not-Disturb
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 • Announcement and overflow stations can forward hunt group calls: If an announcement or overflow station has call forward enabled, hunt group calls will fol- low the forward and the forwarding destination station will act as the announcement or overflow station.
Page 113: Ucd Hunt Groups
Announcement and overflow stations can be separate stations or they can be the same station. Also, each of the hunt groups can have the same announcement and overflow sta- tions or they can be assigned different stations. In an AXXESS network, the announcement and overflow stations can be off-node devices.
Page 114 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Announcement Stations: When a call rings in or is transferred to a hunt group, the Announce- ment and Recall timers are started. The incoming call circulates through the hunt group until it is answered or the Announcement timer expires.
Page 115 If an AXXESSORY Talk application is used as an announcement or overflow station or as the recall destination, and the AXXESS is unable to communicate with the AXXESSORY Talk PC, outside calls will not be sent to the announcement or overflow application. They will con- tinue to camp on to the hunt group.
Page 116 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 UCD Hunt Group Supervisors And Station Monitoring The Station Monitor feature allows hunt group supervisors to monitor the calls of anyone in a specified hunt group. It can be useful in training or in evaluating the performance of hunt group members.
Page 117: Acd Hunt Groups
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 ACD HUNT GROUPS NOTE The ACD Hunt Group feature must be enabled in Premium Feature Selection. To take full advantage of all hunt group features, the UCD Hunt Group premium feature should also be enabled.
Page 118 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 ACD Agent Login/Logout A C D h u n t g r o u p m e m b e r s a r e AGENT ID IN UCD/ACD HUNT GROUP referred to as “agents.”...
Page 119 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 O LOG IN TO ONE OR MORE HUNT GROUPS USING THE ACD AGENT LOGIN FEATURE CODE While on or off hook (single-line users must lift the handset), enter the ACD Agent Login feature code (326).
Page 120 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Wrap-Up Mode For Holding ACD Calls There is a system flag called “Wrap-Up Mode For Holding ACD Calls.” If enabled, it places an ACD agent's station in wrap-up mode when an ACD call is placed on hold. (However, the ACD Wrap-Up Duration timer is not activated.) This prevents the agent from receiving addi-...
Page 121: Trunk Features
If this happens, and the caller begins dialing, the call could be placed through the AXXESS System and would then be billed to the system’s owner. The system cannot check this type of call for toll restriction and may not register the call in SMDR. This problem could arise when a call is connected to a station, when a call is in an unsupervised confer- ence, or when a call is forwarded or transferred to the public network.
Page 122 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 • Outside Party Call information Has Priority: If the Expanded CO Call Information flag is enabled (as described above), this flag determines what information is displayed at the keyset. If enabled, any call that is received on a trunk that provides outside call information (for example, Caller ID or ANI), will be identified on the keysets display with the call information.
Page 123 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Display Line 2 The following criteria are used to display the number on the bottom line of the ring-in display. This assumes that all of the necessary flags are properly set.
Page 124: Outgoing-Access, Allowed- Answer, And Ring-In Assignments
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 OUTGOING-ACCESS, ALLOWED- ANSWER, AND RING-IN ASSIGNMENTS Each trunk group has programmed lists of stations for outgoing-access, allowed-answer, and ring-in assignments for day and night modes. • Outgoing-access assignment for a particular trunk group or node trunk group permits the station user to place calls using trunks in that trunk group.
Page 125: Automatic Route Selection (Ars)
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 AUTOMATIC ROUTE SELECTION (ARS) NOTE This feature must be enabled in Premium Feature Selection. ARS is a money-saving feature that allows the system to be programmed to select the least expensive route for placing outgoing calls.
Page 126 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 When ARS is selected, the user dials the number (including the area code, if needed), and the system does the following: Checks the dialed number and matches the dialing pattern to a route group: The system checks the route groups in numerical order and selects the first group that applies to the dialing pattern of the number that was dialed.
Page 127: Toll Restriction
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 TOLL RESTRICTION The following features provide toll restriction on the AXXESS System. (They are described in further detail in this section.) • Trunk Group Toll Restriction: Each trunk group can be designated as “subject to toll restriction”...
Page 128 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 • COS 02 – Deny Area/Office: This restriction is divided into eight user groups to allow the use of varying area/office code restriction tables. This is useful for reducing restric- tions for some of the stations, AXXESSORY Talk applications, or trunk groups while increasing restrictions for others.
Page 129 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 System speed-dial numbers can be programmed to bypass COS restrictions on a system-wide basis. If the option is not enabled, all system speed-dial numbers are subject to toll restriction.
Page 130: Emergency Call Feature
If an off-premises extension is used for dialing 911, the 911 operators will see Calling Party Number or the address of the location of the AXXESS System, not the off-premises address. Off-premises personnel should be prepared to give the correct address and other pertinent information if it is not programmed as the Calling Party Number.
Page 131: Day And Night Modes
Due to the natural characteristics of the trunk, the volume level of DTMF tones trans- mitted over the trunk may be substantially reduced before reaching the AXXESS System. This natural degradation in tone volume may adversely affect the reliability of the DISA feature.
Page 132 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Using DISA NOTE If DTMF decoders are unavailable when a DISA call is received, the incoming DISA call is automatically sent to the primary attendant. O USE DISA...
Page 133: Keyset Features
On some Analog Keysets, speaker volume and ring tone volume are controlled by two thumb- wheels on the right-hand side of the keyset. On all Digital Keysets and on AIM and Inter-Tel/DVK Analog Keysets, volume is controlled by pressing volume control keys on the keyset.
Page 134: Selectable Ring Tone
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 O RETURN A KEYSET TO DEFAULT VOLUME LEVELS While on or off hook, enter the Default Station feature code (394). If off hook, hang up. The display shows STATION DEFAULTED.
Page 135: Dkts Alternate Transient Display Timer" Station Flag And Timer
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 “DKTS ALTERNATE TRANSIENT DISPLAY TIMER” STATION FLAG AND TIMER As an alternative to (or in addition to) disabling the call transfer and message transient dis- plays, as described above, the programmer can use a combination of a station flag and a timer to control all of the station’s transient displays (not just the call transfer and message displays).
Page 136 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 RANSFERRING CALLS TO STATIONS While on a call, press the desired DSS/BLF key. The call is placed on transfer hold. a. Transfer to a station that is forwarded to voice mail: You hear repeating double tones and the display shows DEST FORWARDED TO VOICE MAIL.
Page 137: User-Programmable Feature Keys
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 USER-PROGRAMMABLE FEATURE KEYS Individual keyset keys can be designated as “user-programmable” in the keymaps during data- base programming. The installer can program the default feature codes and the station user can reprogram the feature codes as desired.
Page 138: Standard/Alternate Keymap Switching
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 NOTE If you do not enter a feature code, the programming mode times out when the Long Interdigit timer expires; the feature code assigned to the key remains unchanged.
Page 139: Automatic Call Access
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 AUTOMATIC CALL ACCESS This feature allows a keyset user to determine the way incoming calls are answered by entering a feature code to select the type of call access. The four variations are as follows: •...
Page 140: Music-On-Hold And Background Music
In an AXXESS network, each node has its own music source(s). If a caller on Node 1 is hold- ing for a user on Node 2, the caller hears the music on node 2. Note that if a caller is holding for a user on Node 1 and the call moves to Node 2 (due to a transfer, forward, or recall), the user will stop hearing the music on Node 1 and will begin hearing the music on Node 2.
Page 141: Multilingual Capability
NOTE This feature must be enabled in Premium Features. The AXXESS System provides a choice between English and Japanese prompts and displays. The system selects the language to use for each call, as determined by the trunk, station, and AXXESSORY Talk programming, as described below. Japanese prompts can be viewed only on the Digital display keysets.
Page 142: Change Language Feature Code
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 CHANGE LANGUAGE FEATURE CODE A station user can change the assigned language for the station by entering the Change Lan- guage feature code only when the station is idle.
Page 143: Intercom Calls
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 INTERCOM CALLS NOTE FOR SINGLE-LINE SET USERS: When the procedures tell you to hookflash, quickly press and release the hookswitch. If you press the hookswitch to hang up, hold it down until the SL Hookflash Maximum timer expires (default value is 1.2 seconds);...
Page 144: Station-To-Station Calling
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 STATION-TO-STATION CALLING Receiving Intercom Calls O RECEIVE AN INTERCOM CALL ON A KEYSET If you hear a double tone and a call announcement (handsfree call), and the SPKR key is lit, respond handsfree or lift the handset.
Page 145 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Placing Intercom Calls When placing an intercom call, begin dialing before the Dial Initiation timer expires. If the timer expires, the system drops the connection and sends reorder tones.
Page 146 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 d. If the called station is busy, the display shows [username] IS BUSY. You have the following options (in addition to the Executive menu keys described above): 1. Disconnect: Hang up and try later. If dialing handsfree (keysets only), press the SPKR key to disconnect.
Page 147: Intercom Camp On And Queue Callback
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 INTERCOM CAMP ON AND QUEUE CALLBACK Camp-on and queue requests allow the caller to wait for an available resource. A station user waiting for a specific resource (a trunk or a station) will be served before a station user waiting for a group that contains that specific resource (trunk group or hunt group).
Page 148 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Busy Station Queue Callback When a called station is busy or in do-not-disturb, the caller can request a callback (queue) and hang up until the station is available. This can be done even if the call camps on. Each station can have only one active queue callback request at a time.
Page 149: Inter-Station Messages
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 INTER-STATION MESSAGES Intercom callers may leave a message waiting indication if a called station is busy, if there is no answer, if the station is in do-not-disturb, or when they are connected to or placed on hold by another station.
Page 150 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 To leave the message with the called party’s message center: Do not hang up. When the Message Wait timer expires, a private call is automatically placed to the called party’s message center.
Page 151: Responding To Messages
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 RESPONDING TO MESSAGES Viewing Waiting Messages O VIEW RECEIVED MESSAGES AT A DISPLAY KEYSET If your MSG key is flashing, one or more messages are waiting and the display shows YOU HAVE XX MESSAGES.
Page 152 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Canceling A Waiting Message NOTE Message indications from voice mail will only be cleared if you save or delete the wait- ing voice mail message. The MSG key will re-light if you clear the message indication without saving or deleting the voice mail.
Page 153: Off-Hook Voice Announce (Ohva)
Note that the caller on the handset call will be able to hear the OHVA call. In an AXXESS network, intercom callers can establish OHVA calls to keysets on other nodes. A PC Data Port Module (PCDPM) must be installed on Digital Keysets to provide the second- ary voice path needed for the OHVA feature.
Page 154 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 O PLACE AN IMMEDIATE OFF HOOK VOICE ANNOUNCE CALL KEYSETS WITH DSS BLF KEYS ONLY NOTE This method can only be used if the database has been programmed to allow keysets with DSS/BLF keys to bypass the Camp-On and OHVA Screening timers.
Page 155: Outside Calls
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 OUTSIDE CALLS When a trunk is selected for receiving or placing an outside call, the voice channel is seized and cannot be used by any other station (unless the Conference feature is used, see page 154).
Page 156 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 You hear one of the following signals: a. Outside dial tone: Manually dial, speed dial, or redial the desired telephone num- ber or use the outside directory. (Display keysets show the numbers dialed. When dialing is ended and the call is determined to be valid, the display shows the elapsed time and call cost.) If you hear repeating reorder tones, you dialed a...
Page 157 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 O PLACE A CALL USING AUTOMATIC ROUTE SELECTION Keyset: While on or off hook, enter the Automatic Route Selection feature code (9200), or press the ARS key. You hear dial tone.
Page 158: Receiving Outside Calls
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 RECEIVING OUTSIDE CALLS O RECEIVE AN OUTSIDE CALL Keyset: You will hear one of the following signals when receiving an outside call. Repeating long tones and a Call key or individual trunk key is flashing at the fast rate: A call is ringing in.
Page 159: Keyset On-Hook Monitoring
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 KEYSET ON-HOOK MONITORING A keyset user with a speakerphone can monitor the call (listen to a recorded message, wait for the call to be answered, or wait on hold), and then speak handsfree when answered.
Page 160: Trunk Camp On And Busy Trunk Callback (Queue)
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 TRUNK CAMP ON AND BUSY TRUNK CALLBACK (QUEUE) Camp-on and queue requests allow the caller to wait for an available resource. A station user waiting for a specific resource (a trunk or a station) will be served before a station user waiting for a group that contains that specific resource (trunk group or hunt group).
Page 161: Account Codes
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 O CANCEL A QUEUE BEFORE THE CALLBACK Keyset: While on hook, press the CANCEL QUEUE key or QUEUE key. Or enter the Queue Callback feature code (6). The display shows QUEUE REQUEST CAN- CELED.
Page 162 The user may still use optional account codes or enable the Account Code For All Calls Following feature, as desired. If the AXXESS System is installed in a network, the network validates account codes against the account code table on the same node as the caller. The account code follows the call as it moves from node to node and appears on every SMDR record associated with the call.
Page 163 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Enabling The Account Codes For All Calls Following Feature You can use the Account Code For All Calls Following feature to enter an account code once and apply it to all calls placed from that phone until the feature is canceled. The account code is stored in system memory and is used for all calls made by that station.
Page 164: Placing Calls On Hold
PLACING CALLS ON HOLD There are several ways to place intercom and outside calls on hold. While on hold, the caller hears music (if equipped). There are three hold applications in the AXXESS System: • Individual hold places the call on hold at one station. It can then be picked up directly at that station or it can be picked up at another station using the Reverse Transfer fea- ture.
Page 165: System Hold (Keysets Only)
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 SYSTEM HOLD (KEYSETS ONLY) NOTE Intercom calls and conferences cannot be placed on system hold. If you attempt to do so, the call or conference will actually be placed on individual hold.
Page 166: Microphone Mute
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 MICROPHONE MUTE Whether handsfree or using the handset, you can temporarily turn off your microphone while on a call. The call is still connected; you can hear the other party, but they cannot hear you.
Page 167: Call Waiting
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 CALL WAITING While a station is in use, incoming intercom and outside calls camp on until the busy station is available. The busy party hears a single camp-on tone every 15 seconds (unless the Camp-on Tone timer is changed or camp on tones are disabled at the station).
Page 168 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 To return to the first call on hold: If you wish to end the current call, hang up. Return to the holding call by lifting the handset and entering the Individual Hold feature code (336).
Page 169: Call Transfer
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 CALL TRANSFER FEATURE CODES There are two feature codes for transferring intercom and outside calls to other stations, AXXESSORY Talk applications, hunt groups, off-node devices, or outside telephone numbers.
Page 170: Transfer To Ring
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 TRANSFER TO RING O TRANSFER A CALL OR CONFERENCE ∞ Keyset: While on a call, press the TRANSFER key or press the Special key and enter the Transfer to Ring feature code (345). You hear intercom dial tone. The dis- play shows TRANSFER CALL TO EXTENSION.
Page 171: Transfer To Hold
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 TRANSFER TO HOLD A call transferred to hold at a station does not ring or send a display message while holding. After the Hold timer expires, the station rings or sends call waiting signals. Also, calls trans- ferred to hold do not recall the transferring party;...
Page 172: Call Screening
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 CALL SCREENING Calls transferred from the AXXESSORY Talk Automated Attendant or a Call Routing Announcement application can be screened, announced, or unannounced. Separate program- ming flags in the database determine the methods used for transferring calls to stations with mailboxes, stations with extension IDs, and extensions without mailboxes or IDs.
Page 173: Reverse Transfer
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 REVERSE TRANSFER Calls ringing or recalling at a station, a hunt group, or a transfer-to-park location can be picked up at any other station, using this feature. Calls on hold can also be picked up from stations and from transfer-to-park locations.
Page 174: Conference Calls
If this happens, and the caller begins dialing, the call could be placed through the AXXESS System and would then be billed to the system’s owner. The system cannot check this type of call for toll restriction and may not register the call in SMDR. This problem could arise when a call is connected to a station, when a call is in an unsupervised confer- ence, or when a call is forwarded or transferred to the public network.
Page 175 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Single-Line Set: Hookflash and enter the Conference feature code (5). The party is on conference wait hold (hears music). Place an intercom or outside call to another party (or return to a call on hold) to be included in the conference.
Page 176: Add Parties To A Conference
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 ADD PARTIES TO A CONFERENCE O ADD PARTIES TO AN EXISTING CONFERENCE ANY INSIDE PARTY NOTE This procedure cannot be performed if the maximum number of conference participants has been reached.
Page 177 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Exiting And Re-Entering The Conference O EXIT THE CONFERENCE AND LEAVE THE OTHER PARTIES CONNECTED ANY INSIDE PARTY Keyset: During the conference, press the CNF key and hang up. The CNF key and a Call key flutters.
Page 178 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Placing The Entire Conference On Hold Any inside party involved in a conference can place the conference on hold at his or her sta- tion. The other conference parties remain connected and can converse. The station user that placed the conference on hold can then place calls or use system features while the conference is on hold.
Page 179: Record-A-Call
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 RECORD-A-CALL NOTE This feature must be enabled in Premium Features. If your system is programmed with an AXXESSORY Talk Record-A-Call application, the sta- tions can be programmed to use the Record-A-Call feature. It allows users to enter a feature code whenever they want to record an ongoing call in their designated Record-A-Call mailbox.
Page 180 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 The programmer can set a maximum length for Record-A-Call messages. The Record-A-Call Maximum Message Length timer can be set at 0-600 minutes. A 0 setting allows messages of any length, limited only by the available disk space.
Page 181: Agent Help
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 AGENT HELP NOTE This feature must be enabled in Premium Features. The Agent Help feature allows a station user to request help from a designated “Agent Help Extension” during a two- or three-party call. When the request-for-help call rings, the Agent Help Extension can choose to join the call or reject the request.
Page 182 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 • Non-Display Keysets and Single-Line Sets: The Agent Help Request private call rings just as any private intercom call would; there is no way to distinguish it. If the Agent Help Extension is an extension list or hunt group, the private call circulates as usual until it is answered.
Page 183 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 O USE THE AGENT HELP FEATURE ∞ Keysets: While on a call, press the Special key and then enter the Agent Help feature code (375). Executive Keyset users can press the AGENT HELP menu key.
Page 184: System Forwarding
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 SYSTEM FORWARDING NOTE This feature must be enabled in Premium Feature Selection. System forwarding provides the ability to program the system so that calls ringing at a station will follow a database-programmed “forwarding path”...
Page 185: Individual Station Forwarding Points
If the station forwarding point is in do-not-disturb, the forwarding path will bypass that station and immediately send the call to the next forwarding point. If a forwarding point is an AXXESSORY Talk application, and the AXXESS is unable to com- municate with the AXXESSORY Talk PC, the call will bypass the forwarding point.
Page 186: Hunt Group Forwarding Points
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 HUNT GROUP FORWARDING POINTS If a forwarding point is a hunt group, a call following the forwarding path will be sent to the announcement station or overflow station as usual; it will advance to the next forwarding point if not answered before the System Forwarding Advance timer expires.
Page 187: Manual Call Forwarding And System Forwarding
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 MANUAL CALL FORWARDING AND SYSTEM FORWARDING If the principal station or a forward- PRINCIPAL STATION USING BOTH ing point has manual call forward SYSTEM AND MANUAL CALL FORWARD...
Page 188: System Forward Enable/Disable
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 If the principal station receives a PRINCIPAL STATION IS MANUAL manually forwarded call (not a sys- FORWARD DESTINATION tem forward), that call will not fol- low the principal station’s system...
Page 189: Unanswered System Forward Calls
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 UNANSWERED SYSTEM FORWARD CALLS If a call that is following a system forwarding path is not answered or all forwarding points are in do-not-disturb or busy, its final destination depends on the type of call as shown below.
Page 190: Call Forwarding
If calls are forwarded to an AXXESSORY Talk application, and the AXXESS is unable to communicate with the AXXESSORY Talk PC, the call will not be forwarded. It will remain at your station.
Page 191: Fwd Key
If this happens, and the caller begins dialing, the call could be placed through the AXXESS System and would then be billed to the system’s owner. The system cannot check this type of call for toll restriction and may not register the call in SMDR. This problem could arise when a call is connected to a station, when a call is in an unsupervised confer- ence, or when a call is forwarded or transferred to the public network.
Page 192: Forward To The Message Center
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 If a trunk group is assigned direct ring in to multiple stations, and one of those stations is for- warded to an outside number, incoming calls on that trunk group are not forwarded to the out- side number.
Page 193 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 d. (Keyset users only) Press the MSG key or MESSAGE CENTER menu key to for- ward calls to your message center. e. (Executive Digital Keyset users only) Press the VOICE MAIL key to forward to your mailbox.
Page 194: Speed Dialing
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 SPEED DIALING Three AXXESS System features provide speed-dialing. They are as follows: • System Speed Dialing: Up to 1000, 32-digit system speed-dial numbers can be stored in the system.
Page 195 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Viewing System Speed-Dial Numbers O VIEW SYSTEM SPEED DIAL NUMBERS AND NAMES NOTE If you make a mistake, use the MUTE key to back space. While on hook, press SYS SPD or enter the System-Speed Dial feature code (381). The display shows REVIEW SYS SPEED # (000-999).
Page 196: Station Speed Dialing
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 STATION SPEED DIALING For convenience, each station user can program up to 10, 16-digit station speed-dial numbers. Single-line sets use speed-dial location codes (0-9). Keyset use speed-dial keys, if programmed in the keyset’s keymap, or location codes 0-9.
Page 197 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 O PROGRAM STATION SPEED DIAL NUMBERS AT A DISPLAY KEYSET NOTE If you make a mistake, press or CANCEL; then start over. The number in memory remains unchanged. Or, use the MUTE key to backspace.
Page 198 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 O PROGRAM STATION SPEED DIAL NUMBERS AT A NON DISPLAY KEYSET NOTE If you make a mistake, press or CANCEL; then start over. The number in memory remains unchanged. Or, use the MUTE key to backspace.
Page 199 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Viewing Station Speed-Dial Numbers O VIEW THE CONTENTS OF A SPEED DIAL KEY ON A DISPLAY KEYSET While on hook, enter the Review Keys feature code (396). The display shows PRESS THE KEY TO REVIEW.
Page 200 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 O DIAL A STATION SPEED DIAL NUMBER AT A DISPLAY KEYSET Lift the handset or remain on hook. If placing an outside call, select an outgoing trunk or use ARS. If placing an intercom call or if the outside number contains a trunk access code, skip this step.
Page 201: Intercom, Speed-Dial, And Feature Code Directory (Keysets Only)
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 INTERCOM, SPEED-DIAL, AND FEATURE CODE DIRECTORY (KEYSETS ONLY) NOTE The Directories feature must be enabled in Premium Feature Selection. The Directory feature enables display keyset users to “look up” intercom extension numbers and user names, system speed-dial numbers and names, or system feature codes.
Page 202 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 NUMBER OF TIMES KEY IS PRESSED ENGLISH CHARACTERS KATAKANA CHARACTERS & ’ long O PERFORM A DIRECTORY SEARCH While on or off hook, enter the Directory feature code (307). The MSG key lights (and the SPKR key lights if on hook) and the display shows DIR TYPE: (IC=1 OUT=2 FEAT=3).
Page 203 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Do one of the following: To store the selected number in a station speed-dial location: Press the desired speed-dial key. You hear confirmation tone when the number is accepted.
Page 204: House Phone
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 HOUSE PHONE This feature provides users with the ability to place a pre-designated intercom or outside call simply by lifting the handset (or pressing the SPKR key, if using a keyset) on a designated house phone.
Page 205 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 SITUATION DAY/NIGHT # NORMAL MODE RESTRICTED MODE House phone user lifts the Complete Dials the extension number Dials the extension number handset extension House phone user lifts the...
Page 206: Redialing
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 REDIALING The Redial feature can store one telephone number in redial memory at the station (manually dialed or speed-dialed numbers up to 32 digits). If the station user reaches a busy number, is disconnected, or if there is no answer, the number can be redialed easily.
Page 207: Using The Last Number Saved Feature
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 USING THE LAST NUMBER SAVED FEATURE Use the following procedures to save and redial numbers at stations that are programmed to use the Last Number Saved feature. O SAVE A NUMBER ON A STATION PROGRAMMED FOR LAST NUMBER SAVED NOTE The saved number is replaced each time you repeat this procedure.
Page 208: Paging
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 PAGING The Paging feature allows announcements to be made through keyset internal speakers. Optional external paging equipment (amplifiers and paging speakers) may also be installed. There can be up to 10 paging zones. When the system is in the default state, all keysets are assigned to paging zone 1 to provide an all-page zone.
Page 209: Do-Not-Disturb
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 DO-NOT-DISTURB Placing a station in do-not-disturb halts all pages, incoming intercom calls, camped-on calls, and transferred calls to that station. Queue callbacks, recalls, and direct ring-in calls are not blocked.
Page 210 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 The language of the messages seen by the station user, both when programming his or her sta- tion and when calling another station that is in do-not-disturb, is determined by the station’s programmed language.
Page 211 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 O ENABLE DO DISTURB MODE Keyset: While on hook, press the DND key or enter the Do-Not-Disturb feature code (370) or Do-Not-Disturb On/Off feature code (372). Display keysets show SELECT DND MESSAGE # (01-20).
Page 212: Do-Not-Disturb Override
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 want to be disturbed: ∞ Keyset: Press the DND key or press the Special key and then enter a Do-Not- Disturb feature code (370 or 372). The key lights. The display shows DO-NOT-DIS- TURB ON.
Page 213: Remote Feature Programming
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 REMOTE FEATURE PROGRAMMING The Remote Programming feature allows a user to place a phone in do-not-disturb mode (DND) or forward the station’s calls, either from another station or through DISA. Each station has a password to limit access to this feature.
Page 214: Remote Do-Not-Disturb Programming
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 O CHANGE THE STATION PASSWORD USING REMOTE PROGRAMMING If calling from an outside telephone, access the system through a DISA line. Enter the DISA security code (if applicable). You hear a confirmation tone.
Page 215 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 To turn on Do-Not-Disturb: a. Enter the Do-Not-Disturb On feature code (370). (The On/Off feature code cannot be used in remote programming.) If you entered an invalid feature code, you will hear reorder tones and can try again.
Page 216: Remote Forward Programming
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 REMOTE FORWARD PROGRAMMING O FORWARD A STATION USING THE REMOTE PROGRAMMING FEATURE NOTE After each entry, non-display keyset users will hear a confirmation tone. Outside callers using a DISA line will hear confirmation tone followed by DISA dial tone. Display keyset users will not hear confirmation tones but will see a prompt asking for the next entry.
Page 217: Default Station
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 DEFAULT STATION A station user can enter one feature code that will return the following features to their default states. • Cancels the following features, if in effect: —...
Page 218: Reminder Messages (Keysets Only)
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 REMINDER MESSAGES (KEYSETS ONLY) Reminder messages are set, like an alarm clock, to signal a keyset station at a specified time. The user can select the message and time up to 24 hours in advance. Twenty different reminder messages are available.
Page 219 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 To scroll through the messages: View the available messages by pressing the high end of the Volume key or NEXT key to scroll forward or pressing the low end of the Volume key or PREVIOUS key to scroll backward.
Page 220: Record Keeping And Maintenance Features
8 AM NOTE The AXXESS System’s Call Cost Accounting feature is intended to provide a cost esti- mate that is applied to the various classes of calls. Due to the wide variation in charges among network carriers, the system’s call cost calculation cannot be used as a prediction of actual charges.
Page 221: Station Message Detail Recording (Smdr)
AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 STATION MESSAGE DETAIL RECORDING (SMDR) Station Message Detail Recording (SMDR) is a system feature that provides a detailed record of outgoing and incoming calls. The system records only valid calls. Outgoing calls become valid when the Valid Call timer expires or polarity reversal is detected (depending on system programming).
Page 222 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 option is selected. In the sample above, the equal access code field would be suppressed to print only 89-1-602-961- 9000. • Suppress Toll Digits: When this option is selected, toll digits will not appear in the report.
Page 223 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 FIGURE 1. SMDR Report Format TYP EXT# TRUNK DIALED DIGITS START ELAPSED COST ACCOUNT CODE XXXXXXXXXXX <28 characters> HH:MM HH:MM:SS $XX.XX XXXXXXXXXXXX* Call type abbreviations for: Free Local...
Page 224 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 FIGURE 1. SMDR Report Format (Cont’d) START This shows the time that the call became valid (see paragraph page 201 for an explana- tion). For an unanswered ring-in, it shows the time the call began ringing. It is shown in 24- hour time (00:00 - 23:59).
Page 225: Axxessory Talk Features
AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 AXXESSORY Talk Features INTRODUCTION AXXESSORY Talk can be used for any of the following applications: • Automated Attendant: The automated attendant is a programmable feature that can be used to provide automated call answering service.
Page 226: Automated Attendant
The automated attendant is a programmable feature that can be used to provide automated call answering service. Calls can transfer, forward, or directly ring in to an automated attendant. AXXESSORY Talk is required for the Automated Attendant feature on the AXXESS System. Calls to the automated attendant application are processed as follows.
Page 227: Automated Attendant Applications
NOTE Due to the natural characteristics of the trunk, the volume level of DTMF tones transmitted over the trunk may be substantially reduced before reaching the AXXESS System and AXXESSORY Talk. This natural degradation in tone volume may adversely affect the reliability of the Automated Attendant feature. Other factors which can affect automated attendant performance are trunk noise and the quality and strength of the DTMF tones generated by the off-premises phone itself.
Page 228: Extension Ids
AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 EXTENSION IDS Extension IDs are used in conjunction with transferring calls through the Automated Attendant or using the Extension Directory. The extension ID allows callers to be transferred to stations and applications that do not have mailboxes.
Page 229: Call Routing Announcement
AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 CALL ROUTING ANNOUNCEMENT The Call Routing Announcement application can be used as a simple playback device that plays a message and then hangs up to disconnect the call. This is especially useful for program- ming hunt group announcement and overflow stations.
Page 230: Call Screening
3, the recording should say something like, “Press 3 for customer support.” The AXXESS System provides a choice between English and Japanese prompts and displays. The system selects the language to use for each call, as determined by the trunk, station, and AXXESSORY Talk programming.
Page 231 AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 FIGURE 1. Sample Call Routing Announcement Tree EXT 2500: “Thank you for calling X Company, if you know the party’s extension number, you may dial it now. For a company directory, press #. For Sales information press 3.
Page 232: Axxessory Talk Fax On Demand
AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 AXXESSORY TALK FAX ON DEMAND The Fax On Demand feature provides fax services to callers. It is a specially programmed Call Routing Announcement application that uses digit translation to allow callers to select the doc- uments they wish to have faxed to them.
Page 233 Fax documents can be saved and restored using the AXXESSORY Talk Save And Restore database program. The AXXESS System Save And Restore operation has no effect on fax doc- uments. However, if the system database is defaulted, all fax documents are deleted.
Page 234: Directories
AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 DIRECTORIES There are two types of AXXESSORY Talk directories that can be enabled (or disabled) in the system: Mailbox and Extension. • The Voice Mailbox Directory is a list of mailbox owners, their recorded names, and mailbox numbers.
Page 235: Locating A Name
AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 LOCATING A NAME There are two methods used for entering a name: Quick Spell and Exact Spell. Outside callers and station users with non-display keysets and single-line sets use Quick Spell. Display keyset stations use the Exact Spell method.
Page 236: Accepting A Name
AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 ACCEPTING A NAME When the caller is using the Voice Mail feature, and accepts a name, the caller is transferred to the corresponding mailbox. There the caller will hear either the mailbox’s recorded greeting, recorded directory name, or, if no recording has been made, the “mailbox number XXX is not...
Page 237: Record-A-Call
AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 RECORD-A-CALL NOTE This feature must be enabled in Premium Features. If the AXXESSORY Talk has a Record-A-Call application, the users can enter a feature code to record ongoing calls in their designated Record-A-Call mailboxes. Users can retrieve the recorded messages later, just as they would any other mailbox message.
Page 238: Scheduled Time-Based Application Router (Star)
AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 SCHEDULED TIME-BASED APPLICATION ROUTER (STAR) Scheduled Time-Based Application Routing (STAR) allows you to have applications with alternate greetings and/or different programming set up for holidays, weekends, and other scheduled events.
Page 239: Smdr Information Storage And Retrieval
The SMDR information is stored in a file on the AXXESSORY Talk PC’s hard disk for later retrieval. Every time a call is completed, the AXXESS SMDR feature records the call, formats it accord- ing to SMDR programming (see...
Page 240: Voice Mail
AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 VOICE MAIL The Voice Mail feature allows callers to send and receive recorded messages from any station or DTMF telephone. (Dial-pulse signaling is not recognized by AXXESSORY Talk. Callers using dial-pulse phones will be routed to the Voice Mail application’s Dial-0 Destination for...
Page 241: Mailboxes
AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Callers gain access to the Voice Mail application in the following ways: • By dialing the telephone number or extension number assigned to the Voice Mail appli- cation •...
Page 242: Group Lists
AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 • Extension IDs are used in transferring calls through the Automated Attendant or using the Extension Directory. The extension ID allows callers to be transferred to station extensions which do not have mailboxes and allows the station user to record a direc- tory name and set up a password.
Page 243: Message Notification To Stations
AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 MESSAGE NOTIFICATION TO STATIONS Each mailbox has a programmed Message Notification Station. This is usually the extension number that matches the mailbox number (associated mailbox). However, a different number can be used for the mailbox’s message notification station (non-associated mailbox).
Page 244 AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 The number of calls that the AXXESSORY Talk can process simultaneously is determined by the Maximum Number of Outgoing Calls flag. It defaults to 2, but can be programmed to use all of the enabled AXXESSORY Talk voice channels.
Page 245 AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Notification Numbers Each cascade level has a programmed notification number that can be an extension number or an outside telephone number. When an outside telephone number is used, the system will access an outgoing trunk using the code programmed for that level that contains a pre-programmed trunk access code and fol- lowed by an outgoing access termination feature code, if needed.
Page 246: Using Voice Mail
AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 USING VOICE MAIL Mailbox voice mail features include the following: • Listen to new messages, if any • Send a message • Listen to saved messages, if any •...
Page 247: Listening To Messages
AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 If you want a password, enter a new password using digits 0-9 (up to 12 digits). Then press . Voice Mail plays back your password. If you do not want to use a password, just press Press to accept the entry.
Page 248 AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Whenever you access Voice Mail as a mailbox owner, you are told how many new and saved messages you have. From the Main Menu: EITHER, Press to listen to your new messages.
Page 249: Recovering Deleted Messages
AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 RECOVERING DELETED MESSAGES This feature allows you to “undo” the Delete Message operation and restore previously deleted messages. The messages will be restored to your saved-message queue. You have a set amount of time to recover messages, depending on database programming (up to 24 hours).
Page 250: Sending A Message
AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 SENDING A MESSAGE You can record and send voice messages to other users from the Main Menu. Follow these steps: Dial the Voice Mail application access number. (You hear the main menu.) During or after the greeting, press to identify yourself as a mailbox owner.
Page 251: Canceling Unheard Messages
AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 • Press to mark the message “priority.” (This will place your message ahead of all other waiting messages in the receiving mailbox.) • Press to cancel delivery options.
Page 252: Personal Options
AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 PERSONAL OPTIONS Personal Options allow you to customize your mailbox. Each mailbox has the following per- sonal options: • Greetings: Your primary or alternate greeting is played to callers when they reach your mailbox.
Page 253 AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 To change your personal greeting, press . You have the following options: a. Press to record and/or enable your primary personal greeting or to record and/or enable your alternate greeting. The system plays your current greeting, if one exists.
Page 254 AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 To set up Remote Messaging, press NOTE In the following procedure, Executive keyset users can use the menu keys next to their displays instead of pressing the digits on the keypad.
Page 255: Outside Caller Use Of Voice Mail
AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 (11) To change your Transfer Method, press . The system tells you what your current Transfer Method is. You can then select the desired Transfer Method, as follows: a.
Page 256 AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 You can do one or more of the following if you selected “special delivery options” above: • Press to mark the message “private.” (This prevents the recipient from forward- ing it to other mailbox owners.)
Page 257: Axxessory Talk Central Unified Messaging
NOTE This feature is available in the AXXESSORY Talk NT version only. AXXESSORY Talk Central unified messaging feature links Inter-Tel’s NT version of AXXES- SORY Talk voice mail with e-mail and/or provides outgoing fax capabilities. There are three levels of AXXESSORY Talk Central features. They are: •...
Page 258: Outbound Fax
AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 • If the field is programmed for Unified Messaging, Level 2 or 3 AXXESSORY Talk Central can be used. NOTE Due to the nature of network connections, the AXXESSORY Talk software is designed to handle a network failure gracefully.
Page 259 AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 • Received on: The RECEIVED ON line contains the date and time that the voice mail was received by the mailbox. • Priority, Private, or Certified: If the voice mail message was sent with a delivery option, the body will contain the line “Message marked <PRIORITY, PRIVATE or CER-...
Page 260: Automatic Fax Detection
AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 AUTOMATIC FAX DETECTION NOTE This feature is available in the AXXESSORY Talk NT version only. With Automatic Fax Detection, Call Routing Announcement applications and mailboxes can be programmed to automatically route incoming fax calls to a specified extension or to an e- mail address.
Page 261: Multilingual Capability
The system selects the language to use for each call, as determined by the trunk, station, and AXXESSORY Talk programming. When an AXXESSORY Talk application receives a call from a station or trunk, the AXXESS System tells the application which language is programmed for that device. For example: •...
Page 262: Axxessory Talk Networking
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 AXXESSORY TALK NETWORKING The AXXESSORY Talk network is programmed separately from the AXXESS System net- work. There can be up to 100 nodes (AXXESSORY Talk units) in the network. Each node has its own internal message queue (similar to a mailbox’s message queues) and will store messages destined for other nodes until they are delivered.
Page 263: Examples
• There are three nodes in the network, Chandler, Denver, and Houston. • Chandler and Houston both have AXXESSORY Talk, and Denver has a non-Inter-Tel voice mail system. • The voice mail network depicted in the diagram does not have a universal numbering plan.
Page 264 AXXESSORY Talk Features INTER-TEL AXXESS MANUAL – Issue 5.1, March 2000 FIGURE 2. Example of AXXESSORY Talk Network CHANDLER Local Mailbox Node # Remote Mailbox 1700 1712 1721 1421 2001 None 2002 None Network Node Table: Node Description System #...
Page 265 AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Example of AXXESSORY Talk Network Page 245...
Page 266: Index
Index IINTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Index Answer supervision 19 Area codes allowed/denied 108 ARS-Only class of service 107 Attendants 88 DSS/BLF Units 88 extension number 87 Absorbed digits 107 forwarding to 172 Accept key 58...
Page 267 Index INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Cascading remote messaging 223 Central Processing Unit (CPU) Card 53 Circuit cards 53 Background music 74, 120 Circuit number display 58 Balanced count hunt group 97 Class of service (COS) 107...
Page 268 Index IINTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Directory Facsimile (FAX) machine 74 automated attendant 206 Fax e-mail message format 240 AXXESSORY Talk 206, 208, 214 Fax-on-demand 3, 205, 212 audiotex recordings 210 feature code 181 intercom 181...
Page 269 Index INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Hunt groups 90 see also UCD hunt groups and ACD hunt groups 90 all-ring 90 Japanese prompts and displays 7, 8, 9, 14, 15, 26, 121, 174, 190, 198, 210, 241...
Page 270 Index IINTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Network 1, 53 Mailboxes 221 account codes 142 access 226 agent help extension 161 associated/non-associated 223 alarms 28 dial-0 destination 222 ARS 107 directory 214, 232 call cost 200 names 214, 226...
Page 271 Index INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Optional station equipment 75 Private number extension ID 208 Options Card (OPC) 74 mailbox 216 OS/2 AXXESSORY Talk 4 Outbound Fax 237, 238 Private trunk group 104 Programming Outgoing access 104, 111...
Page 272 Index IINTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Scheduled Time-Based Application Routing (STAR) 218 Station speed dialing 176 feature code 86 Screened transfer 152, 208, 210, 222, 232 pauses/hookflashes 176 Secondary extension keys 58, 60, 62, 117 PBX 176...
Page 273 Index INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Transfer methods 152, 208, 210, 222, 232 Unlisted number extension ID 208 Transfer-To-Connect Allowed station flag 149 mailbox 216 Transient call indication on call answer 62, 115, 153 Unsupervised CO timer...
Page 274 Index IINTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Trunk Access Codes FEATURE NAME CODE FEATURE NAME CODE Message – Cancel Current Automatic Route Selection (ARS) 9200 Message – Silent Trunk Group Access 1-208 9201-9299, 93000-93107 Mute On/Off Emergency Calls...

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