Inter-Tel AXXESS Manual page 1013

b.
c.
d.
•
To move an agent to another location in the list: Drag and drop the agent to the new
position. Or, highlight the agent to move and press
the agent up or down in the list.
•
To delete Agent IDs: Highlight the agent ID(s) and press
or right-click and select
Members
4.25 Prepare a list of the stations/extension lists to be included in each of the hunt groups. If
desired, a station or extension list can appear more than once in a hunt group list or can be in
more than one hunt group. If an extension list is included in an ACD hunt group set for Long-
est Idle or Balanced Call Count distribution, it will treat each station in the extension list as a
separate agent; it will not ring all of the stations on the list at once. If the hunt group is set for
linear or distributed order, a call will ring at all stations on an extension list at once when the
call reaches that point in the hunt group list. Therefore, to create an "all ring" type of hunt
group, you can program the hunt group as either linear or distributed and then assign an exten-
sion list as the only hunt group member. To add or delete hunt group members, double-click on
Members
NOTE:
aware that adding a large extension list can result in slowing down system performance. Adding
an Extension List that contains more than 60 members may cause a system slowdown because
when the list is called, ALL members of the list are called at the same time.
•
To add members to the hunt group: Note that this is an ordered list. Place the devices
in the list in the order you want them to be accessed when the hunt group receives a
call.
a.
b.
Programming Local Hunt Groups
INTER-TEL
Select
Add To Agents List
device to include.
Select and/or
ACD Agent ID
The list of agents/extension lists appears. (You can view them in a list by selecting
the List button or view details by selecting the Details button.)
NOTE:
To highlight a series of IDs, hold down SHIFT while selecting the first and
last IDs you want. To highlight two or more IDs that are not consecutive, hold down
CTRL while selecting the desired IDs.
Highlight the appropriate items and then select
all the Agent IDs, select
Finish
NOTE:
ACD Agent IDs are programmed in Hunt Group-Related Information. If you
want to see the programming for a specific ACD Agent ID, double-click on its num-
ber to jump to the Hunt Group-Related programming area.
Remove Selected Items
to see the current list. Then do the following.
When programming hunt group Members in the Local\<hunt group no.> folder, be
To add to the bottom of the list: Do not highlight any existing members and right-
click anywhere in the right side of the window. An option box appears.
To add to the list above an existing member: Highlight the member and then right-
click. An option box appears.
Select
Add To Members List
of device to include.
® ®
AXXESS MANUAL VERSION 11.0 – May 2008
. A window appears that asks you to select the type of
ACD Agent ID Extension List
Add Items
. Your selections appear in the list.
+ the up/down arrow to move
CTRL
DELETE
.
. A window appears that asks you to select the type
Programming
and then select .
Next
. When you have added
on your keyboard,
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