Inter-Tel AXXESS Manual page 1020

Programming
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INTER-TEL AXXESS
Return ACD Calls to Hunt Group
4.44 This flag was added in software v9.1 to each hunt group to allow OAI applications to
function better with the Hunt Groups. Prior to v9.1, Hunt Group members could not reject calls
by entering DND. However, they are now allowed to do so in a v9.1 or later system. This flag
was added so that Hunt Group members who are in DND can still receive Camp-On notifica-
tions. This flag determines whether trunk calls will be allowed to go to DND for the selected
hunt group. It is set to No by default. This flag is disabled and display a red "X" if the ACD
Hunt Group flag is set to "No."
Search Type
4.45 Select the current Value for the Search Type and scroll to the search type for this hunt
group. Available Search Types depend on the type of hunt group being programmed:
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Send Camp-On Notifications to Members in DND
4.46 This flag indicates whether camp-on burst tones are sent to hunt group members that
are in DND or that are logged out. When sent to display phones, the display also indicates N
CALLS WAITING FOR <HUNT GROUP>, where N is the number of calls that are currently
camped on to the hunt group. This allows hunt group members to see the hunt group queue in
real-time. By default, this flag is disabled.
4.47 When this flag is enabled:
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Page 6-170
MANUAL VERSION 11.0 – May 2008
For Standard and UCD Hunt Groups: Determine whether the calls are sent to the sta-
tions in linear or distributed order. Linear order means that the call is sent to the first
station or extension list on the list and moves down the list until it reaches an available
station. With distributed order, the call is sent to the station that appears on the list after
the last station or extension list to receive a call (even if the call was not answered).
For ACD Hunt Groups: ACD Hunt Group calls can circulate in linear or distributed
order (as described above) or using one of the ACD distribution methods: Longest Idle
or Balance Call Count order. Longest idle means that an incoming call is sent to the sta-
tion that has not been involved in a call to this hunt group for the longest period of time.
Balance Call Count means that, to balance the call load, each incoming call is sent to
the station that has received the fewest calls through this hunt group. (It does not count
calls that were received through other hunt groups, direct ring-in, or transfer.)
If the hunt group is a UCD hunt group, the members receive one of the following camp-
on notifications:
— Logged into hunt group and in DND: Tone -YES
— Logged into hunt group and not in DND: Tone - YES
— Logged out of hunt group and in DND: Tone - YES
— Logged out of hunt group and not in DND: Tone - YES
If the hunt group in an ACD hunt group but does not use Agent IDs, the members
receive one of the following camp-on notifications:
— Logged into hunt group and in DND: Tone -YES
— Logged into hunt group and not in DND: Tone - YES
— Logged out of hunt group and in DND: Tone - YES
— Logged out of hunt group and not in DND: Tone - YES
Programming Local Hunt Groups