Inter-Tel AXXESS Manual page 1321

Table 7-11. Feature Troubleshooting Chart (Continued)
Symptom
A supervisor's silent monitor
terminates.
The supervisor cannot steal a
call from an agent and sees
VERSION MISMATCH
STEAL REJECTED in the
display.
The user cannot access fea-
ture code 320.
The user does not see the
Record-A-Call menu after
activating the Audio Diagnos-
tics feature.
Feature Issues
®
INTER-TEL
Possible Cause
The hunt group member has
requested agent help.
The hunt group member puts
the call on hold.
Another supervisor was silent
monitoring and joined the
call.
The call was transferred.
The agent is talking to a
party on a pre-v9.0 node. A
supervisor cannot steal a call
away when the other party is
on a pre-v9.0 node.
The Audio Diagnostics sta-
tion flag is not enabled.
The Record-A-Call applica-
tion does not exist.
The Record-A-Call applica-
tion is not active.
A supervisor is silent monitor-
ing a call.
®
AXXESS MANUAL VERSION 11.0 – May 2008
Corrective Action
None. The supervisor has terminated the call.
None. The supervisor has terminated the call.
None. Only one supervisor can join a call per call.
None. A silent monitor on a transfer announcement
call will terminate after the system completes the
transfer.
Upgrade all nodes in the network to version 9.0 or
later.
Enable the Audio Diagnostics station flag (under
System\Devices and Feature Codes\Sta-
tions\<Node>\<station>\Flags).
Create a Record-A-Call application if one does not
exist.
Make sure the Record-A-Call feature is enabled in
DB Studio.
None. The Record-A-Call feature cannot be used
on certain calls (such as Agent Help, Station Moni-
tor, Conferences, Paging, etc.).
Troubleshooting
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