Report Parameters - Inter-Tel AXXESS Manual

Programming
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INTER-TEL AXXESS

10. REPORT PARAMETERS

10.1 The Voice Processing system includes reporting capabilities to print reports from the
Voice Processing PC to a printer or to a file for storage. The reports include Application and
Channel Statistics, Directory Listings (by last name or first name or extension), and Group List
reporting.
NOTE:
previous versions, the Report Parameters fields were displayed with a red "x" when using
EVMC.
10.2 Report selection options include the following:
•
Page 6-418
MANUAL VERSION 11.0 – May 2008
In v9.1 or later systems, EVMC now supports Voice Processor Report Parameters. In
Application and Channel Statistics: The following information appears individually
for each application and as a summary for all applications.
— Description and extension number of the application: Shows the programmed
name for the application. (Call Routing Announcement applications are all listed
together by extension.) The applications are listed in the following order: Message
Notification/Retrieval, Voice Mail, Auto Attendant, and Call Routing Announce-
ment. (Auto Attendant Recall applications are reported within the Auto Attendant
information.)
— Incoming calls: Shows the total number of calls received by that extension num-
ber. This is shown as a combined total for Call Routing Announcement applica-
tions.
— Outgoing calls: Shows the Message Notification/Retrieval application. These are
the remote message notification calls placed by the Voice Mail application.
— Connect minutes: Shows the total time spent on incoming and outgoing calls (if
any) combined. This is shown as a combined total for Call Routing Announce-
ment applications.
— Minutes per call: Shows a combined total of the average amount of time spent on
each call in minutes and seconds for Call Routing Announcement applications.
— Transfers to Operator: Shows the number of times a caller (within Voice Mail or
Auto Attendant) presses the dial pad button 0 for operator access.
— Voice Mail messages left: Appears in the summary section only. It shows how
many voice mail messages were left in all mailboxes combined.
— Channel statistics: Includes data on the activity of all applications combined. It
shows, in 30-minute segments, the total number of minutes and seconds that all of
the Voice Processing voice channels were busy simultaneously. The detailed seg-
ments begin at 07:00 AM and conclude at 06:00 PM. The "Off Peak Hours" seg-
ment shows statistics for the remaining time period (6:00 PM to 7:00 AM). This
section ends with a grand total of busy channel occurrences for each of the days
being reported.
NOTE:
If the number of voice channels programmed in DB Programming is
greater than the number of actual channels available, the statistics reported will be
based on the number available and not the programmed number.

Report Parameters