Inter-Tel AXXESS Manual page 1015

d.
•
To delete supervisors: To delete one or more supervisor from the list, highlight them
and press
Items
Timers
4.27 Several timers are programmed on a hunt group-by-hunt group basis. To program a
timer, select its current Value and enter the new value in the text box. Then press
select another field to save the change. The timers are as follows:
•
No Answer Advance: Determines the amount of time a call will ring at a hunt group
station (unanswered) before advancing to the next station on the list. It is started when
the call is received at the hunt group. The default value is 18 seconds. It can be pro-
grammed for 1-255 seconds.
•
Announcement: (UCD Hunt Groups Only) This determines the amount of time a call
will remain unanswered before it is picked up by the hunt group's announcement sta-
tion. It is started when the call is received at the hunt group. The default value is 18 sec-
onds. It can be programmed for 1-255 seconds.
•
Overflow: (UCD Hunt Groups Only) This determines the amount of time a call will cir-
culate through the hunt group (unanswered) before being picked up by the hunt group's
overflow station. This timer is started when the Announcement timer expires (or, if
there is no announcement station, when the call is received by the hunt group) and it is
restarted each time the call leaves the overflow station. The default value is 72 seconds.
It can be programmed for 1-255 seconds.
•
Recall: This determines the amount of time a call will circulate through the hunt group
(unanswered) before being sent to the hunt group's recall destination station. The timer
is started when the call is received by the hunt group. The default value is 180 seconds
(3 minutes). It can be programmed for 1-65535 seconds.
•
Wrap-Up: (ACD Hunt Groups Only) Each time an agent ends an ACD hunt group call,
an ACD Wrap-Up Duration timer is started. Until that timer expires, the agent will not
receive another call through any ACD hunt group. (However, the agent can receive
other non-ACD hunt group calls, direct ring-in calls, and transfers.) The default value is
15 seconds. The range is 1 to 65535 seconds.
•
Average Connect Time Per Call: (UCD Hunt Groups Only) An application announce-
ment or overflow station message can be programmed to include the caller's queue
position and/or estimated wait time. The estimated wait time is based on the Average
Connect Time Per Call multiplied by the number of calls ahead of the caller in the
queue, divided by the number of available hunt group members (avg. connect time per
call x no. of waiting calls ÷ available members). The default value for Average Connect
Time Per Call is 60 seconds. The range is 1-10,000 seconds.
Programming Local Hunt Groups
®
INTER-TEL AXXESS
Highlight the appropriate items and then select
all the supervisors, select
Finish
NOTE:
If you want to see the programming for a specific station assigned as a
supervisor, double-click on its extension number to jump to the Stations program-
ming area.
on your keyboard, or right-click and select
DELETE
.
®
MANUAL VERSION 11.0 – May 2008
. When you have added
Add Items
. Your selections appear in the list.
Programming
Remove Selected
or
ENTER
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