Inter-Tel AXXESS Manual page 1336

Troubleshooting
® ®
INTER-TEL AXXESS
Table 7-16. Voice Processing Troubleshooting Chart (Continued)
Symptom
When power is turned on, the
Voice Processing PC beeps
once (for two seconds) and
does not boot up properly.
(See note below for a list of
possible AIC driver errors.)
Both internal and remote
users have no message noti-
fication after receiving voice
messages in their mailboxes
Audio volume levels from
Voice Processing applications
(such as voice mail and auto-
mated attendant) are too low
or too high
No audio from Voice Pro-
cessing applications (such as
voice mail and automated
attendant)
Page 7-56
MANUAL VERSION 11.0 – May 2008
Possible Cause
Incorrect DIP switch or
jumper strap settings on the
Audio Interface Card (AIC)
Incorrect strap settings on
one or more of the VPCs
Software problem
Incorrect CMOS settings
Defective AIC, VPC, or PC
NOTE:
If the corrective actions listed above do not solve the problem, connect a
monitor and keyboard to see which AIC driver error is being generated, as listed
below, and then contact Technical Support.
Error No.
AIC0000
AIC0001
AIC0002
AIC0003
The Message Notification/
Retrieval application has not
been set up
Programming error
Loose or defective cabling
between the AIC and the
chassis CPC, CPU, or OPC
Incorrect strap settings on
one or more of the Voice
Processing Cards (VPCs)
Corrective Action
Ensure that the AIC DIP switches and jumper
straps are set in the proper positions. See
on page 3-214 in INSTALLATION.
Ensure that all VPCs have their jumper straps set
in the proper positions. See
in INSTALLATION.
The PC should be used for Voice Processing appli-
cations only. If necessary, delete any unneeded
peripheral software and re-install the Voice Pro-
cessing applications software as outlined in
INSTALLATION on page 3-226.
Refer to the diagnostic materials generally included
in a plastic sleeve attached to the inside of the
chassis cover.
Replace the defective card(s) or the PC.
Meaning
No AIC address specified.
Invalid AIC address specified. Valid
addresses fall in the range from 200
through 3F8.
The driver did not find an AIC at address
<card address>.
The driver was unable to initialize AIC.
This problem may indicate an I/O address
conflict or a problem with the AIC.
The system must be programmed with the Mes-
sage Notification/Retrieval application in order to
allow voice mail message notification and quick
mailbox access. See PROGRAMMING,
369.
To adjust the volume level for all of the voice chan-
nels used by the Voice Processing PC, see PRO-
GRAMMING, page 6-346.
Check the AIC-to-CPU/OPC cabling.
Ensure that all VPCs have their jumper straps set
in the proper positions. See
in INSTALLATION.
Voice Processing Issues
step 4
step 5 on page 3-215
page 6-
step 5 on page 3-215