99 Nodes Support Issues - Inter-Tel AXXESS Manual

Troubleshooting
® ®
INTER-TEL AXXESS
O. 99 NODES SUPPORT ISSUES
Table 7-20. 99 Nodes Support Troubleshooting Chart
Symptom
Increased Node Capacity: A
system is continuously expe-
riencing software exceptions
and resetting. The system
resides in a network of 63+
nodes. The node is running
older software (pre-v10.0).
Attendant Console Causes
Slow-Downs: The system
slows down when an Atten-
dant Console application con-
nects to a system.
"Brute Force" Network
Broadcasts: The system
uses the last IP resource. Per
design in Axxess 7.0 IP net-
working, the system sends a
broadcast message to all
nodes in the network to
inform them that it cannot
handle IP networking calls.
As an IP resource frees up,
the system sends a broad-
cast message to all nodes in
the network again to inform
them that it can handle IP
networking calls. If the sys-
tem oscillates between this
last IP resource, it can cause
a tremendous amount of IP
traffic on the entire network.
Page 7-64
MANUAL VERSION 11.0 – May 2008
Possible Cause
The node that is resetting is
running an invalid software
version. After the network is
operating at a 63+ node net-
work, nodes cannot down-
grade below v10.0.
This is a "brute force" OAI
command that requests all
the off-node device informa-
tion from the system. The
slow down is directly related
to the number of off-node
devices in the system.
There are not enough IP net-
working resources.
Corrective Action
Upgrade the node to v10.0 or later.
Leave the Attendant Console running continuously
rather than shutting off the application during non-
work hours. This will reduce the number of
refreshes the console performs to get status of the
devices in the network.
This condition of oscillating on the last IP resource
is not good. If the system is in this state, install an
additional IPRC to increase the number of IP
resource.

99 Nodes Support Issues