Attendant Calls Forwarded On No Answer - Mitel SX-200 Practices

Features
Attendant Calls Forwarded On No Answer
Description
Calls directed to the LDN of a console which are not answered within a
predetermined time-out period are rerouted to a NIGHT 1 destination (if
there is one). For CO trunks, the reroute is to the trunk's NIGHT 1 ans-
werpoint. For DID trunks, the reroute is to the Attendant DID Access
NIGHT 1 answer point for the trunk's tenant. For dial-in Tie trunks, the
reroute is to the Attendant Dial-in Tie Access NIGHT 1 answer point for
the trunk's tenant. For sets, consoles, and DISA trunks, the reroute is to
the Dial 0 NIGHT 1 Answer Point for the set's or console's or trunks ten-
ant.
See Call Reroutingfor how this fits in with recalls to the console.
Conditions The following conditions apply to this feature:
l
Rerouting does not occur unless the NIGHT 1 and day service answer
points are different.
* No further rerouting is done for DID/TIE trunks after a DID/TIE BUSY
or ALWAYS reroute, or after a DID/TIE trunk is routed to the Night Ac-
cess Point for DID or TIE trunks.
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No reroute is done for calls directed to the LDN from a DND, Vacant or
Illegal number intercept, or from a DID/TIE intercept routing.
l
No reroute is done for a call recalling to the console (calling the default
RECALL softkey).
l
The feature applies after forwarding has occurred to an LDN.
l
This feature is mutually exclusive with Attendant Automatic Overflow;
also see Attendant Automatic Overflow.
.
Programming
Enable COS Option 107 (Attendant Automatic Call Forward - No Answer)
for the console where the LDN is programmed. If the LDN is on more
than one console then the association of LDN to a COS is to the console
programmed with the the lowest Bay/Slot/Circuit.
Set the time-out period via COS Option 118 (Attendant Call Forward - No
Answer Timer) for the console where the LDN is programmed; the default
time is 30 seconds.
Enter a NIGHT 1 routing point for the appropriate call types via CDE Form1 9
(Call Rerouting Table).
Operation
When the call arrives at the console, the timer for the Forward On No An-
swer is started. When the timeout occurs, the caller is routed to the
appropriate answer point.
9109-096-105-N/4
Issue
1
Revision
0 105 2-25