Mitel SX-200 Practices page 905

m . I
Programming
Table 11-5 COS Options Fields
(continued)
Field Meaning
ACD - Agent Always
Auto-Answer
When enabled in the agent COS, this option causes Auto-Answer
(COS Number 653)
to be activated as soon as the agent logs on. Default is DISABLED.
Loop Start Trunk to ACD
Path Connect (COS Number
When enabled, this option allows a loop start trunk to connect to an
ACD path.
812)
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Page 2 of 2
ACD Supervisors
II
.7
The ACD Supervisors form shown in Figure llarecords the ID number, name, and
COS of each ACD Supervisor. System option 41, "Automatic Call Distribution" must
be enabled before this, or any ACD related CDE form, can be accessed.
The Senior Supervisor's name is carried to the set when the supervisor logs on. The
ID codes assigned in this form are used in the log on procedure and may also be used
- .
;a ,n access code to call the user.
?:4Ei PM ll-JLIt4-9fl alarm status = MAJOR
ACD SENIOR SUPERVISOR ID CODES NAME
I
31 I
J. NANTILL
302 E. LEGAULT
303 D. FELSBG
I
I
303
I
D. FELSBG
cos
21
;i
21
l-FIND GROUP Z-FIND SUPER 3-ADD 4-TOP 5-BOTTOM
6-QUIT ?- &DELETE g-EXPAND 0-
Figure
114 ACD Supervisor Form (CDE Form 40)
The ACD Supervisor form contains three programmable fields which must be defined
by the customer. Table 11-6defines each field.
9109-096-620-4A
Issue 1 Revision 0
620 11-9