Mitel SX-200 Practices page 864

ACD TELEMARKETER Application Package
Use the softkeys to enter the required data and to exit from the ACD REPORT function.
The softkey functions are as follows:
Softkey Label
AGENT-SHlFr
Function
Enables/disables printing of the agent shift summary reports,
Enabled by default.
PERIOD
Sets the length of each reporting period from 10 minutes to 1
hour in 10 minute intervals. The default is 10 minutes.
DURATION
Sets the number of reporting periods. The duration must be a
minimum of one period. The product of the duration multiplied
by the period must be less than or equal to 24 hours. The
default duration is 6 periods.
AUTOPRINT
Enables/disables printing of an intermediate report at the end
of each reporting period. Enabled by default.
CANCEL
START-TIME
Terminates the SEr command.
Sets the time of day, at 10 minute intervals, when the shift
data collection starts. The start time must be defined before
the group summary reports can be enabled. The default start
time is 08:OO.
GRP-SUMMARY Enables/disables printing of the group summary reports.
Disabled by default. A start time must be defined before the
report is enabled.
The DURATION, PERIOD, GRP-SUMMARY and the START-TIME cannot be
changed once the report is running. Stop the report before attempting to change these
parameters.
Note: The start time is used to clear the shift buffers, even if no printouts are enabled. See ACD
MONITORS section.
SHOW Command
Use the SHOW command to display the status of the ACD reports. After pressing the
SHOW softkey, the labels change as shown below:
l- 2- 3-STATUS 4-
5-CANCEL
6- 7- 8- 9- o-
620 9-6
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