Mitel SX-200 Practices page 938

Index
CDE Form Number
03 (COS Define), 11-7, 77-8
04 (System Options Form), 77-7
17 (Hunt Groups), 3-13, 4-7, 11-15
34 (Directed IO), 9-5
38 (ACD Keys Template), 77-6, 11-6
39 (ACD Agent Groups Form), 3-8, 4-4,
11-2, 77-3
39 (ACD Agent Groups Subform), 774, 1 l-4
'40 (ACD Supervisor Form), 77-9, 11-9
40 (ACD Supervisor Subform), 77-70, 1 l-l 0
41 (ACD Path), 3-13, 4-5, 4-7, 4-8, 4-9,
\ 11-11
COS Option
Loop Start Trunk to ACD Path Connect (812),
3-11, 11-14
SUPERSW - Headset Operation (612), 5-3
COS Option Number
612 (SUPERSEr - Headset Operation), 5-3
812 (Loop Start Trunk to ACD Path Connect),
11-14
See a/so COS Options
COS Options
Forward mmer, 3-5
Recording Failure to Hangup Timer, 3-l 4
Customer Data Entry. See Programming
D
Dial-m Trunks, 3-11
F
Feature Access Code, ACD Silent Monitoring,
s
7-2
G
Group Summary Report, 9-3
H
Help Call, 7-2
Help Softkey, 6-5, 7-5
I
I nteffl ow, 3-l 2
Interflow Enabled, 11-l 3
Interflow Point, 3-12
Interflow Point Access Code, ll'-13
Interflow Timeout, 36, 11-l 3
L
Load Calculation, 3-1, 3-12
Login, 5-2, 6-l
Logout, 5-3, 6-2
Longest Idle Agent, 3-7
,
M
Make Busy, 6-2
Monitors
Accessing, 1 O-2
Agent Actiiity, 1 O-28, 70-29
Softkeys, 1 O-29
Terms, 10-30
Agent Programmed Data, 70-25, 1 O-25
Softkeys, 1 O-26
Terms, l&26
Agent Statistics, 1 O-26, 70-27
Softkeys, 1 O-27
Terms, 10-28
Agent Summary, 70-23, 1 O-23
Out of Range, 10-23
Softkeys, 1 O-24
Terms, 10-24
Group Activity, 70-27, 1 O-21
Softkeys, l&21
Terms, 10-22
Group Programmed Data, 1 O-l 7, 70-78
Softkeys, 1 O-l 8
Terns, 10-19
Group Statistics, 70-79, 1 C&l 9
Softkeys, 1 O-20
Terms, l&20
Group Summary, 1 O-l 5, 70-76
Softkeys, 1 &16
Terms, 10-17
Hierarchy, 70-7
Password. See Monitors
Path Activity, 10-13, 70-74
Softkeys, 1 O-l 4
Terms, 10-15
Path Programmed Data, 70-9, 1 O-9
Softkeys, 1 O-l 0
2 Revision 0 9109-096-62O-NA
Issue 1