Mitel SX-200 Practices page 832

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Application Package
During CDE, if an alternate music source has been selected, transfer this information
from the Path Planner sheet to the "Recording I : Music Source Following" field on the
ACD Path form (Form 41). If MOH has been selected, no CDE action is required as the
system connects to the default music source.
Recording 2 through 4
Use the boxes labeled Recording 2 through 4 to specify the parameters for the
additional recordings supplied to the caller while waiting for an agent. The MOH or
Alternate fields can also be used to specify different music sources following each
recording.
buring CDE, transfer the information from these fields as described under Recording
I.
Queued Calls
The Queued Calls above each agent group block represent the calls queued against
the agent group. No information is required in this block and there are no corresponding
entries on CDE forms.
Primary Agent Group
Transfer the number from the Agent Group Planner of the Agent Group designated as
Primary for this path.
Ovetilow Group Exists
For the box labeled Overflow Group Exists, circle Yes if the first overflow group is to be
assigned to this path, or No if no overflow group is assigned. If Yes was selected, repeat
the planning steps above for each of the overflow groups.
Interflow
Beside the box labeled Interflow, circle Yes if an inter-flow point is to be assigned to this
path. Circle No if no inter-flow is to be assigned.
Interflow Point
s
The Interflow Point #field specifies the access code for the inter-flow device. This can
'be a listed directov number for a station, console, nightbell, ACD path, station/set hunt
group, UCD agent group, or system speedcall number.
If 'Select Drop" is left blank, the system drops the call rather than allow the call to
interflow. If inter-flow is allowed for this path, enter the directory number of the interflow
point.
During CDE, transferthis information from the Path Planner sheet to the Interflow Point
Access Code field on the ACD Path form.
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9109-096-62&NA
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