Mitel SX-200 Practices page 893

ACD Monitors
LOGIN TIIWE : O&27
LOGIN DATE : 23-APR-89
SIIFT DUR : 07:36
I
UN l.lOll ALIJ : - :
AGENT 3250 LIKOUDIS J
l- 2- 3- 4-
5- CANCEL
6-
7-
PRINT s- PREVIOUS 9- NEXT o- RETURN
Figure l&l3
Agent Statistics Display
Table IO-23 describes the softkeys presented with the Agent Statistics dis-
play.Table I O-24 defines the fields on the display.
Table IO-23 Agent Statistics Form Softkey Labels
Softkey Lsbei
CANCEL
PRINT
PRWIOUS
NEXT
RETURN
Function
Returns the user to the System level. Refer to paragraph 10.4 for
details,
Prints this form to the printer used for the ACD Monitor print.
Displays the statistics for the previous agent, sorted by group number
and agent ID. The softkey only appears when there is a preceding
agent.
Displays the statistics for the next agent, sorted by group number and
agent ID. The softkey only appears when there is an additional agent.
The REKJRN key (either hardkey or softkey) returns the user to the
Agent Summary form described on page 620 10-23 ,
1
9109-096-62O-NA Issue 1 Revision 0
620 lo-27