Mitel SX-200 Practices page 838

ACD TELEMARKETER
Application Package
line Select Keys
5.5 Figure 5-l shows the line select keys that may be programmed to provide the
required features. When assigning ACD features to line select keys on SUPERSET
4 telephones, assign each feature to the same key on all sets. All Agent sets, for
example, can be programmed with the Make Busy key on key 15. This ensures that
feature key and set line key locations do not conflict. When a position logs in, any line
keys programmed for the set override conflicting speedcall and feature keys in the
\ position's template. For each key, the LCD status shows the line status. Pressing the
key button always operates the line key.
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9109-096-62O-NA Issue 1