Mitel SX-200 Practices page 629

Traffic Measurement Methods
Console
- Records activity of each console on the system. Console activity includes
the following information:
Console Number:
Directory number of the console. The console directory
number is determined at the time of CDE Entry in Form 07, Console
Assignments. If this console had been deleted, it will display ???? indicating
that the directory number could not be determined.
Usage:
Non-idle use of the console. The console is non-idle when it is using
a channel. The console is idle when it is ringing, using the application key, or
using the select features key (maximum = 36 CCS). ~
Call Waiting Usage:
Usage of the Console queue for all calls presented to this
console, either answered or unanswered (maximum = 655.35 CCS).
Calls Answered:
Calls answered using the console. Includes softkey and
ANSWER key answers (maximum peg count = 65535).
Avg Waiting Time:
Average waiting time for a call directed to the console to be
answered by the console.
Hunt Groups
- Records activity of each hunt group. Hunt group activity includes the
following information:
Hunt Group Number:
Programmed hunt group number.
Peg:
Number of accesses to a hunt group, including busy attempts (maximum
= 65535).
Skip Peg:
Number of failures to get a receiver, which resulted in skipping the
recording and routing to the default destination (for Automated Attendant Hunt
Groups only).
Usage:
Usage of all devices in the hunt group (maximum = 6553.5 CCS).
Busy Peg:
Number of times the hunt group was found busy by a caller.
Max in use/Available:
Scanned maximum number of devices in the hunt group
that were busy (busied-out devices are not included) and the number of devices
available for use in the group.
Trunk Groups
- Records activity of each trunk group. Trunk group activity includes
the following information:
Trunk Group Number:
Programmed trunk group number.
Peg:
Number of accesses to a trunk group, including busy attempts (maximum
= 65535).
Usage:
Usage of all trunks in the trunk group making outgoing calls, measured
in CCS or Erlangs (maximum = 6553.5 CCS).
Busy Peg:
Number of times the trunk group was busy (maximum = 255).
9109--09&4504A Issue 1
Revision 0
450 2-5