Mitel SX-200 Practices page 877

ACD Monitors
Table IQ-6 Terms Used In Path Programmed Data Display
(continued)
Term
ID
Meaning
FIADs 1 through 4
The access code and name of the Recorded Announcement Device (PAD)
hunt group.
Music The access code of the music source to be used after the recording has been
heard. If no access code has been programmed then 'system? music is
displayed. When no system music is available, this field is blank.
Start
The time, in minutes and seconds, that a caller is connected to the specified
recording after entering this path.
Page 2 of 2
Path
Statistics
Display
The Path Statistics display in Figure 1 O-5 displays a statistical overview of the path's
performance for the current instant, as well as a summary of activity over the past hour.
14:26 23-APR-89
C+RP GROUP
NUM NAME
PRIMARY
1
AIVSALE
OVEXFLOW 1:
13 COOKBOOK
ovFxFLow 2: 4
RECORDS
OVERFLOW 3: 7 BULLET1
mCORDING 1:
2
TvRECl
RECORDING2:
17 GENERAL
RJZCORDING 3: 9 TvREc3
RJWORDING 4:
9 TvREc3
PATH SmTISTICS
MITEL ACD TEXEMARKETEiR
NUM NUM CONN
AGT CALLS AGT
/REC WI'G /FCEC
7 4 7
3 6 2
8 2 5
6 - -
3 2 7
3
- 2
2
- 1
2
- 1
I
XJMMARY - LAST HOUR
OFFEWZD ANSWERED OVJZRFJ-OWED
22 98 % 97 78 %
53 43 %
53 43 %
17 14 % 26 21%
26 21 % 6 5% 9 7%
9 7%
1 1%
na
svc LEVELX: 90 79 %
svc LEVEL >: 31 20%
PATH
1 666 TVSAL,ES
2-
3-
& 5- CANCEL
7- PRINT
8- PREVIOUS 9-NEXT
O-RETURN
Figure IO-5 Path Statistics Display
Table I O-7 describes the sofikeys that are presented with the Path Statistics Display.
Table I O-8 describes the fields on the form.
9109-09662O-NA
Issue 1
Revision 0 620 l&l1