Mitel SX-200 Practices page 833

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Configuring an ACD System
Interflow Kmeout
The Interflow Timeout field specifies the waiting time for an ACD call before the system
routes the call to an interflow point outside the ACD system, The timer range is I second
to 54 minutes.
During CDE, transfer this information from the Path Planner sheet to the Interflow
Timeout field on the ACD Path form (Form 41).
Allow Overflow to lntedow
The Allow Overflow to Inter-flow Point Before Timeout field specifies whether the system
can force calls to the inter-flow point as soon as the system determines that the call is
unlikely to be answered, without waiting for the Inter-flow Timeout timer to expire.
During CDE, transfer this information from the Path Planner sheet to the Allow Overflow
to Interflow Point Before Timeout field on the ACD Path form (Form 41).
9109-09&62&NA Issue
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