Mitel SX-200 Practices page 904

ACD TELEMARKETER
Application Package
COS DEFINE FORM
[ cos: 1
1 OPTION (DISPLAYING ENAHLED)
Reuxding Failure to Hangup Xmer l-255 seconds
SUPERSET - Auto Answer
SUF'ERSET - Headset Operation
ACD - Agent Template ( O-3, O=disable )
ACD - Supervisor Template ( O-3, O=disable )
ACD - Senior Supervisor Template ( O-3, O=disable )
ACD T Agent Always Auto-Answer
Loop Start Trunk to ACD Path Connect
STATUS OPTION NUM
30
404
ENABLED 600
ENABLED 612
0 650
0 651
0 652
ENBLED 653 '
ENBLED 812
Figure 11-5 COS Define Form (CDE Form 03)
Table 11-6 COS Options Fields
Field
Meaning
Recording Failure To Hangup The values 1 - 255 are valid. Default is 30 seconds, Set this timer
Timer (COS Number 404)
to a value greater than the cleardown time of the recording groups
whose members have this COS. Assigning this COS timer to a
recording group ensures that, in the case of the system hanging up
on a PAD, that the PAD eventually goes on-hook in the specified
time. if it does not, the PAD is taken out of service.
SUPERSET- Auto Answer
(COS Number 600)
Set to ENABLED if the agent set is to be placed in Auto Answer
mode immediately upon iogin. Set to DISABLED if agent is not
using Auto Answer or if the agent is to manually place set in Auto
Answer mode after iogin.
Default is DISABLED,
SUPERSET
- Headset
Operation (COS Number
612)
Set to ENABLED if the agent's SUPERSETteiephone is to be used
with a headset rather than a handset. Set to DISABLED if the
telephone is to be used only with a handset.
Default is DISABLED.
ACD -Template (Agent,
Enter the template number of the appropriate ACD Keys Template
Supervisor, and Senior
Form. Three template configurations are available for each ACD
Supervisor) position. By default they are disabled, but appear in the enabled
(COS Numbers 650 through list. Ail three COS options are mutually exclusive. For example, if
652)
an Agent is selected, the Supervisor or Senior Supervisor
templates cannot be selected from the same COS
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910!3-0!36-62O-NA issue 1