Mitel SX-200 Practices page 623

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Technician's handbook (426 pages)

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Introduction

This Practice describes

of telephone

traffic measurement

PABX, including

and operating

for obtaining

Traffic Measurement

Reason for Reissue

This Practice

about Traffic

SX-200 DIGITAL

This is the first issue to include

ACD reports,

and Automated

are not available

with Generic

are also not available

with Generic

1005 FPKG I and LlT96.

Traffic Analysis

(measurement)

and to interpret

this data (analysis)

performance,

Once traffic measurement

has been started

in the PABX, it continues

automatically

until changed

The report includes

all tenants,

service is provided.

Traffic measurement

data in the form of peg counts

of time. A peg count

is the total number

of times a facility (device,

is accessed,

irrespective

of the length of each access.

the length of time or duration

for which each facility is used. In certain applications,

peak value of facility usage during the period is also recorded.

Call holding time is the

length of each call.

= tea counts (cer hour)

X call holdina time (in seconds)

3600 (seconds

Des counts her hour) X call holdina time iin seconds)

100 (seconds

per CCS period)

(CCS = centi-call

I Erlang = 36 CCS

to determine

the adequacy

of equipment

provisioning,

and the effectiveness

of programmed

and features,

can be implemented

by reprogramming

reprovisioning

performance.

9109-096-45O-NA

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