Mitel SX-200 Practices page 112

Features Description
If the Attendant with a call on hold is talking to a destination, and pres-
ses the HOLD key to retrieve the call, the destination party is placed
on consultation hold and becomes the source. The held call is con-
nected to the attendant and becomes the destination. The attendant
can switch between parties by pressing the SRC and DEST keys on
the console, or can connect the parties by pressing the RELEASE key.
If the Attendant is visually impaired and unable to see the HOLD key
LED, enable COS 121 - Attendant Hold Position Security (not avail-
able with Generic 1001 and Generic 1002). When COS 121 is
enabled, an error beep sounds if the Attendant attempts to put a:call
on hold by pressing a HOLD key that already has a party on hold.
Programming
Program COS Option 116 (Attendant-Timed Recall - Hold) in the con-
sole's COS to set the timeout period (default time is 30 seconds).
Enable COS Option 121 - Attendant Hold Position Security (not available
with Generic 1001 and Generic 1002) for Consoles that require an error
beep to sound when the Attendant presses a HOLD key that already has a
party on hold.
Operation
To put a Call on Hold at the console:
l
Press the ANSWER key when call rings console.
l
Press an idle HOLD key (14); call is put on hold at this HOLD key.
To Retrieve a Call on Hold at the console:
l
Press the HOLD key to speak with the call on hold.
Note: If the call has been recalled by a call hold time-out, the HOLD key indicator
flashes.
If the call is to be retrieved before a time-out, the Attendant may press the
HOLD key where the call is being held. By pressing the HOLD key, the call is
transferred to the SOURCE, or to the DEST if there is a SOURCE already.
If HOLD key 4 is used, the user must next press one of the softkey hold slots
(HOLD slots 4 through 8) for both holding and retrieving.
105 2-40
Revision 0
9109-096-l 05-NA
Issue 1