Busy Receivers; Busy Rad Or Receiver Timeout - Mitel SX-200 Practices

Automated Attendant Application Package
Busy Receivers
If no receivers are available when a RAD becomes free, the system camps the caller
on to theAut*Attendant group to wait until a receiver becomes available, The wait time
is programmable through CDE.
Note: internal callers dialing the group (including dial-in trunks and CO trunks coming from
other groups) do not keep their receivers after dialing an Auto-Attendant group. These
callers are allocated another receiver based upon the receiver allocation system option.
Busy RAD or Receiver Timeout
;
\The wait for resources timer on the group controls how long a caller is allowed to wait
for a WD or receiver to become available. When the wait timeout occurs, the caller
immediately calls the default destination without listening to a recording. If the caller is
ringing a RAD when the timer expires, the timeout is ignored, Skipping a recording due
to a waiting timeout is pegged in Traffic Measurement for this group. If no default
destination is specified, the caller is given reorder tone and eventually put into
suspended state.
625 2-6 Revision 0 9109-096-625-4A Issue 1