Attendantserialcall - Mitel SX-200 Practices

Features
- When the Attendant presses the PAGE key, the console displays
the access code assigned to Feature 16 followed by two digits that
identify the console, followed by n. The "n" digit represents the hold
slot number. The Attendant should learn the Hold Pickup Access
code; it is not displayed when specific zone paging is used.
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Page the second party, specifying the displayed number (the last num-
ber being the number of the hold slot)
- When the second party dials the displayed number, the second and
held parties are connected.
- If the paged party does not call, the held party recalls to the Atten-
dant automatically;
see Attendant Hold Positions.
If paging a zone other than the default zone:
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Put the calling party on hold using one of the console HOLD slots.
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Dial the 'Paging Access To Specific Zones' access code, followed by
the desired zone.
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Page the second party, specifying the console's Hold Pickup Access
Code, followed by the number of the hold slot, e.g. 677002 (where 677
is the Access Code, 00 is the Console, and 2 is the Hold Slot number).
- The paged party dials the announced code. If the paged party does
not call, the held party recalls the Attendant automatically.
Attendant Serial Call
Description The attendant serial call feature allows an incoming trunk call to be set as
a serial call before being transferred by the attendant. After the call is fin-
ished, the serial call recalls the attendant. This allows a caller to speak to
several individuals in the PABX without the need for transfers by the
called extensions.
Conditions
The following conditions apply to this feature:
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Attendant Serial Call is available on all trunk calls for all trunk types.
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Serial call returns a trunk to the console that established the call under
the following conditions:
- The party, except a console, that is talking to a serial trunk hangs
UP.
- ACD interflows a serial trunk to a DROP CALL inter-flow point.
- A final ringback time out occurs for the serial trunk and it is not ring-
ing a console, LDN or night bell.
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Transparent Multi-Console Operation has no effect on Serial Call.
9109-096-l 05-NA Issue 1
Revision 0
105 2-49