Mitel SX-200 Practices page 897

11
' PROGRAMMING
General
I I :I Customer Data Entry for the ACD TELEMA/?KETER applications package involves
specifying the routing of incoming ACD calls by entering data into a network of
programming forms. Information in the forms is linked through a series of indexes
\
and pointers. The forms which make up the ACD network are:
0 System Options (CDE Form 04)
9 Feature Access Codes (CDE Form 02)
l
ACD Agent Groups (CDE Form 39)
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Agent Group Subform (CDE Subform 39)
9 ACD Keys Template (CDE Form 38)
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COS Define (CDE Form 03)
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ACD Supervisors (CDE Form 40)
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ACD Paths (CDE Form 41)
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Hunt Groups (CDE Form 17)
System Options Form
II -2 Figure 11-l shows a portion of the System Options form containing the options
related to the ACD L!W3l4A/3KETEF? feature package. Options are chanaed
bv
System Options (Displaying ENABLED Fields)
Automatic Call Distribution
ACD Silent Monitoring
ACD Silent Monitoring Beeps
ACD Reports
STmS STmS
1 OPTlONNUM 1 OPTlONNUM
editing the Status field.
SYSTEM OPTIONS FORM
Enabled Enabled
Enabled Enabled
Enabled Enabled
Enabled Enabled
41 41
42 42
43 43
44 44
Figure II-I System Options Form (CDE Form 04)
9109-09&62O-NA Issue 1
Revision 0
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