Mitel 5330 User Manual
Ip communications platform
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Also See for 5330:
- User manual (118 pages) ,
- Sip user and administrator manual (39 pages) ,
- Installation manual (12 pages)
Table of Contents
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Table of Contents
Related Manuals for Mitel 5330
Summary of Contents for Mitel 5330
- Page 1 MITEL SX-200 IP Communications Platform 5330 IP and 5340 IP Phones User Guide...
- Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
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Page 3: Table Of Contents
Making And Answering Calls ... 18 Using the People Application ...18 Phone Book...19 Answer a call ...19 End a call...19 Redial ...19 Handsfree Operation ...19 Auto Answer ...20 Call Handling ... 21 Hold ...21 Mute...21 Transfer ...21 Mitel 5330/5340 IP Phones - User Guide... - Page 4 Mitel 5330/5340 IP Phones – User Guide Conference...22 Swap...22 Call Forwarding ...22 Using Other Features ... 23 Account Codes ...23 ACD ...23 Attendant Call Hold - Remote Retrieve ...23 Auto Latch Microphone ...24 Callback...24 Call Forward - Remote (I Am Here) ...24 Call Logging (Call History)...25...
- Page 5 Replacing Batteries in Cordless Accessories...45 Viewing Cordless Accessory Information...45 Using the Cordless Devices Application ... 46 Viewing Cordless Module Information...46 Low Battery Level...46 Auto Dial ...46 Using a Cordless Device as a Remote Control... 47 Mitel 5330/5340 IP Phones - User Guide...
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Page 7: About Your Phone
IP network. They both feature a large graphics display (160 x 320) and self-labeling keys. The 5330 IP Phone offers 24 programmable multi-function keys, and the 5340 IP Phone offers 48 programmable multi-function keys for one- touch feature access. - Page 8 Mitel 5330/5340 IP Phones – User Guide Redial Line 6 Line 5 Line 4 Line 3 Line 2 Line 1 Elements of Your Phone Feature Function Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features.
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Page 9: Ring/Message Indicators
Ring/Message indicator also flashes when messages are waiting. Keypad Use to dial. Navigation Page Keys Use to display additional pages of information. The 5330 has two page navigation keys: Back and Next. The 5340 has three page navigation keys: Back, Next, and Home. -
Page 10: Tips For Your Comfort And Safety
Mitel 5330/5340 IP Phones – User Guide Tips For Your Comfort And Safety Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. -
Page 11: Using Your Default Phone Window And Keys
Mitel 5330/5340 IP Phones - User Guide Using Your Default Phone Window And Keys The 5340 and 5330 IP Phone default phone windows and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface. - Page 12 1 prime line key). For instructions on programming the keys, see Programming Features on Your Page Navigation Keys Display additional pages of information The 5330 has two page navigation keys: Back and Next, while the 5340 has three page navigation keys: Back, Next, and Home.
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Page 13: Using Your Phone Applications
USING YOUR PHONE APPLICATIONS Your 5330 and 5340 IP Phones provide applications and settings that simplify the use of your phone. The Applications window provides access to all the phone’s applications. To open an application, press the key beside the application name: •... -
Page 14: Customizing Your Phone
Audio Feedback: This setting allows you to adjust the volume of the audio feedback and the error beeps as well as enable or disable the setting. • About 5330/5340 IP Phone: This screen displays firmware release information. Customizing Your Phone Using the Dial Pad to Enter Information You can use the standard dial pad keys 0-9, and * and # to enter a name and or number for applications and features. -
Page 15: Specify User Information
Specify Display Brightness and Contrast You can adjust the brightness and display contrast either via the phone volume controls (when the phone is idle) or via the Settings application. (On a 5330 IP Phone, you can only adjust the contrast, not the brightness.) To adjust the display contrast using the volume controls: •... -
Page 16: Specify Audio Feedback Options
Note: Press Cancel at any time to exit this application without making any changes. Note: If you replace an existing 5330/40 IP phone with a Rev C or higher version using the same Directory Number, the initial display will not have optimum settings. Follow the instructions above to set the brightness to the desired level. -
Page 17: Adjust Ringer Volume And Pitch
If the phone is in talk state, pressing UP or DOWN adjusts the volume of the handset, headset or speaker. • If the phone is idle, pressing UP or DOWN adjusts the contrast. Mitel 5330/5340 IP Phones - User Guide 5340 Phone: 1. Press the key that you have programmed as Superkey. -
Page 18: Enable A Screen Saver
Mitel 5330/5340 IP Phones – User Guide Enable a Screen Saver You can program your screen saver to turn on when a specific time period of inactivity has occurred on your phone. The screen saver displays set type, software load, hardware revision, and ICP software load. -
Page 19: Programming Features On Your Keys
Do Not Disturb Double Flash Forward all* Forward Always* Forward Busy* Forward Busy/No Answer* Forward Call* Forward No Answer* Mitel 5330/5340 IP Phones - User Guide but the following features/settings Default Label Acct Verified Alarm Auto Ans Call Block Call Park... - Page 20 Mitel 5330/5340 IP Phones – User Guide Feature Group Listen Guest Room Handset Mute Headset Music Night Answer Open Door Orbit Override Paging* Park PA Park Page Park Page Group Park Page Set Phonebook Privacy Release Record Call Release Respond...
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Page 21: Program Feature Keys Using The Settings Application
To clear the feature or application programming from a key: Press Settings or Press Programmable Keys. Press the key you wish to clear. Press Clear Key. Either press Close or reprogram the key. Mitel 5330/5340 IP Phones - User Guide to enter the new label. -
Page 22: Program Superkey To A Key
Mitel 5330/5340 IP Phones – User Guide Program Superkey to a Key To program a feature key to be the Superkey: 1. Press Settings or 2. Press Programmable Keys. 3. Press the key you wish to program. 4. If Applications are displayed, press View Features. -
Page 23: Programming Applications On Your Keys
5. Select the desired application. 6. Press Save. 7. Press Close. Note: The Applications List feature key may display an incorrect count of available applications. Mitel 5330/5340 IP Phones - User Guide 5340 Phone: 1. Press the key that you have programmed as Superkey. -
Page 24: Making And Answering Calls
Mitel 5330/5340 IP Phones – User Guide Making And Answering Calls You can make a call using one of the following methods: • Press the programmed Speed Call key associated with the party you want to call. For more information about programming keys, see page 13. -
Page 25: Phone Book
To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. Note: Your administrator must program Line Appearances to your phone. Mitel 5330/5340 IP Phones - User Guide (SPEAKER). (SPEAKER). -
Page 26: Auto Answer
Mitel 5330/5340 IP Phones – User Guide 2. Dial the number. 3. Begin speaking when the called party answers. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio. To use Handsfree operation to answer calls: • Press the flashing line key. -
Page 27: Call Handling
To transfer an active call during headset operation: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. To complete the Transfer, press the Release feature key. Mitel 5330/5340 IP Phones - User Guide (MUTE) light turns ON. (MUTE) light turns OFF. (CANCEL). -
Page 28: Conference
Mitel 5330/5340 IP Phones – User Guide Conference To form a Conference when a two–party call is already in place, or to add another party to an existing Conference: 1. Press (TRANS/CONF). 2. Dial the number of the next party. -
Page 29: Using Other Features
1. Lift the handset. 2. Dial the "Call Hold – Remote Retrieve" feature access code. 3. Dial the digits announced by the attendant. Mitel 5330/5340 IP Phones - User Guide 5340 Phone: 1. Press the key that you have programmed as Superkey. -
Page 30: Auto Latch Microphone
Mitel 5330/5340 IP Phones – User Guide Auto Latch Microphone To set the Handsfree microphone to automatically turn on or off when receiving a page or Intercom call: 1. Press the key you have programmed as Superkey. 2. Press More until Auto Latch Mic appears. -
Page 31: Call Logging (Call History)
Superkey. 2. Press No until "Call Logging?" appears and then press Yes. 3. Select Off. Mitel 5330/5340 IP Phones - User Guide 5340 Phone: 1. Press the Forwarding softkey. 2. Press Prev or Next to navigate to the setting you want to change. -
Page 32: Call Park
Mitel 5330/5340 IP Phones – User Guide To display the call log: 5330 Phone: 1. Using the Settings key, program a Call History feature key. (see page 16 for key programming instructions.) The Call History feature key illuminates when call history is present. -
Page 33: Campon
To Campon to a busy station: • Press the Wait softkey (5330) or the I'll Wait softkey (5340) To retrieve a call when you hear the Campon tone: • You can use the Call Swap feature with the programmable line key. - Page 34 Mitel 5330/5340 IP Phones – User Guide • When a Direct Page arrives, the MUTE key light turns OFF and a Handsfree call is automatically established. To turn Handsfree Answerback off: • Press the flashing (MUTE) key once. The MUTE key light turns OFF.
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Page 35: Do Not Disturb
To exit Group Listen mode (and return to a normal handset/headset call): • Press the Group Listen key. Mitel 5330/5340 IP Phones - User Guide To answer the Direct Page (indicated by single burst of tone): 1. Check that MUTE is ON solid. -
Page 36: Group Paging / Meet Me Answer
Mitel 5330/5340 IP Phones – User Guide To activate or deactivate Group Listen while in headset mode: • Press the Group Listen key. Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to as many as three paging groups with one group designated as your "prime"... -
Page 37: Make Busy
To respond to a message waiting condition on your phone: • To immediately call the extension that left the message, press Mitel 5330/5340 IP Phones - User Guide 5340 Phone: 1. Press the Messaging softkey. 2. Press the Advisory softkey. -
Page 38: Messaging - Cancel Callback
Mitel 5330/5340 IP Phones – User Guide To display information about the message: 5330 Phone: 1. Press the key that you have programmed as Messaging. The calling number and time of call are displayed. 2. Press the Message key for subsequent messages. -
Page 39: Override (Intrude)
To listen to a recording: 1. Lift the handset. 2. Access your voice mailbox. 3. Follow the prompts to retrieve the recording. Mitel 5330/5340 IP Phones - User Guide (CANCEL). (TRANS/CONF) or a DSS... -
Page 40: Reminder
Mitel 5330/5340 IP Phones – User Guide Reminder Note: The Reminder feature will not work if Auto Answer is enabled on your phone. 5330 Phone: 1. Press the key that you have programmed as Superkey. 2. Press the No softkey until "Timed Reminder"... -
Page 41: Trunk Flash
• Press Close. Mute the conference unit To mute the conference unit so that conversation in the meeting room cannot be heard by individuals being conferenced: • Press Mute. Mitel 5330/5340 IP Phones - User Guide icon shows in the... -
Page 42: Using Your Phone With Cordless Module & Accessories
Module before disconnecting the telephone’s power supply may damage the telephone. For information about installing the Cordless Module, see the Cordless Module and Accessories Installation Guide for Mitel 5330/5340 IP Phones available at Mitel OnLine. Figure 1. Cordless Module and Accessories on 5300 Series Phone... - Page 43 5) Cordless Handset Feature (See Figure 2) 6) Cordless Module pairing button 7) Cordless Headset Cradle cable Mitel 5330/5340 IP Phones - User Guide Function Attached to the back of the phone, the module contains a Light Emitting Diode (LED) indicating that a cordless device is in use;...
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Page 44: Handset/Headset Combinations
Mitel 5330/5340 IP Phones – User Guide Handset/Headset Combinations The following combinations of corded and cordless headset and handset are supported on the 5330/5340 IP Phone: • Corded handset only • Corded headset only • Corded handset and corded headset •... -
Page 45: Cordless Module Led Indicators
Pairing mode is active or a firmware upgrade is in progress. No audio is active. Solid for 2 seconds Pairing is successful. Blinking: LED is On and Off for equal amount of time Mitel 5330/5340 IP Phones - User Guide... -
Page 46: Using The Cordless Handset
2) Hookswitch Button 3) Mute button 4) Volume Up and 5) Volume Down buttons Note: The IP Phone deactivates the cordless handset when a corded handset is plugged in. Function Blue: Light-emitting diode (LED) indicating the status of the handset. -
Page 47: Answer A Call
Low battery (within 2 minutes left) Out of range Note: Audio indications are heard in the handset only when it is in use. Mitel 5330/5340 IP Phones - User Guide Function 2-pitch tone occurs immediately. Reminder tone occurs 30 seconds after activation and then regularly until deactivated. -
Page 48: Checking Battery Level Of Cordless Accessories
Mitel 5330/5340 IP Phones – User Guide Cordless Handset LEDs The handset has two LEDs: • Blue – indicates the operational status of the handset • Green – indicates the status of the electrical charge of the battery LED State... -
Page 49: Using The Cordless Headset
3) Link indicator (LED) 4) Volume control with mute switch (button on the top of the headset) 5) Hookswitch button (the grey portion of the headset that displays logo) 6) Speaker 7) Headband 8) Ear hook Mitel 5330/5340 IP Phones - User Guide... -
Page 50: Answer A Call
Mitel 5330/5340 IP Phones – User Guide Answer a call Do one of the following: • Lift the cordless headset from the cradle. • If the headset is already out of the cradle, press the hookswitch button on the headset. -
Page 51: Checking Battery Level Of Cordless Accessories
Press Applications, then Cordless Devices, and then press the key for the cordless accessory. The battery level is displayed along with protocol, firmware, hardware, and IPEI information. Mitel 5330/5340 IP Phones - User Guide Indicates Headset mic is muted Headset is in pairing mode Active audio path between Headset and Module •... -
Page 52: Using The Cordless Devices Application
Mitel 5330/5340 IP Phones – User Guide Using the Cordless Devices Application The Cordless Devices Application provides access to module information and pairing for hand- or headsets. To access the Cordless Devices Application, do one of the following: • Press Applications and then press Cordless Devices •... -
Page 53: Using A Cordless Device As A Remote Control
IP phone that is not within his reach. HTML applications may also make use of the cordless device buttons but functionality may differ among applications.