Mitel SX-200 Practices page 937

Index
A
Access Codes
ACD Path, 11-12
Agent ID, 11-2, 11-3
Feature, 11-2, 11-7
Hunt Group, 11-15, 11-16
Recording, 11-l 5
Supervisor ID, 11-10
ACD Agent Set
Auto Answer, 6-6
Help, Softkey, 6-5
LCD Indicator, 6-2
Login, 6-l
Logout, 6-2
Make Busy, 6-2
Queue Status Key, 6-4
ACD Call Flow, 3-4
ACD Overview, Automatic Call Distribution, 2-l
ACD Path, 3-1, 34, 3-10
lntenlow, 3-l 2
Overflow, 3-l 1
Path Access, 3-l 1
Path Access Code, 3-l 0
Path Priority, 3-10
Rerouting, 3-l 1
Service Level, 3-l 1
ACD Path Programming, 11-14
ACD Positions, 3-7
Agent, 3-7
LogirVLogout, 5-2
Senior Supervisor, 3-7
Supervisor, 3-7
ACD Senior Supervisor Set, 8-l
Call Monitoring, 8-4
Login, 8-l
e
Logout, 8-l
Queue Status Key, 8-2
Operation, 8-2
Shift Key, 8-4
ACD Supervisor Set, 7-l
Agent Status Key, 7-6
LCD Indicator, 7-6
Operation, 7-6
Call Monitoring, 7-l
Help Call, 7-2
Help Softkey, 7-5
Login, 7-l
Logout, 7-l
Logout, 7-l
9109-996-62O-NA Issue 1
Queue Status Key, 7-3, 7-9
LCD Indicator, 7-4
Operation, 7-4
Read Softkey, 7-9
Shift Key, 7-8, 7-9
ACD Supervisors, 11-9
ACD TELEMARKETER Reporting System, 3-3
Agent, 3-7, 3-9
Agent Group, 3-5, 3-8
Agent Group Planner, Fields
;
1st Threshold, 4-4
2nd Threshold, 4-4
After Work, 4-4
Agent Group #, 4-4
Name, 4-4
Overflow Time, 4-4
Paths Using This Group, 4-5
Agent Shift Record, 3-2
Agent Shift Summary Record, 9-l
Agent Status Key, 7-6
Alternate Music Source, 3-l 2
Auto Answer, 6-6, 1 l-9
Automatic Route Selection (ARS), 3-12
C
Call Handling, 3-4
ACD Caller, 3-6
Longest Idle Agent, 3-7
Music on Hold (MOH), 3-5
Overflow, 3-5
Path, 3-4
RADs, 3-4
Call Monitoring, 7-l
Operation, 7-2
Call Queueing, 2-l
CDE Form
ACD Agent Groups Fom~ (39), 3-8, 4-4,
11-2,
II-3
ACD Agent Groups Subform (39),
114,
11-4
ACD Keys Template (38), 11-6, 11-6
ACD Path (41), 3-13, &5, 4-7, 4-8, 4-9
ACD Supervisor Form (40),
11-9,
11-9
ACD Supervisor Subform (40),
1 I-IO,
1 l-l 0
COS Define (03), 11-7,
11-8
Directed IO (34), 9-5
Hunt Groups (17), 3-13, 4-7,
11-15
System Options
(C)4), II-I
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