Mitel SX-200 Practices page 935

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Appendix B - Planner Sheets
ACD TELEMARKETEe
PATH PLANNER
Yes
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INSTNUCTIONS
1. Complete a Path Planner for each path,
2. Caller can listen to FtADs with the option of Music on Hold (MOH) or an alternate music source/recording between
the PADS. (HAD = Hunt Group Access Code)
3. Copy the appropriate Agent Group Number from the Agent Group Planner.
4. The Primary Agent Group must be programmed. The path has the option of three OverRow Groups and
Interflow out of the Pati. If next Overflow Group is not programmed the call either inter-flows out of the path
or remains as is until the call is answered or the caller hangs up.
5. Default Interflow lImeout is 54 minutes. The call intetiows (ii enabled) or drops when the timer expires or
when prediction indicates that the call will not be answered within the timer interval. lnterftow time starts when
the call enters the path.
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